Leila Somido

 Leila “Lei” Somido B2 L4 Skyblue St., New Lanzona Vill. Matina Davao City Mobile Phone: - Email ad:- Skype: leilz_So SKILLS Customer Service and Sales Support Technical Support Phone Handling and Etiquette, Data Entry and Web Research Order Processing, Email Management, MS OFFICE, Google Applications and CRM LEAD GENERATION, APPOINTMENT SETTING and TELEMARKETING. PERSONAL DATA Birthday: December 19, 1974 Birthplace: Davao City Civil Status: Single Citizenship: Filipino EDUCATIONAL ATTAINMENT AMA Computer College Bachelor of Science in Computer Engineering COLLEGE2000 Joji Ilagan Career Center Fashion Designing VOCATIONAL1995 JIB e- Academy Call Center Agent Training- (English Proficiency, Customer Service and Sales Orientation)VOCATIONAL2007 University of MindanaoHIGH SCHOOL1991 University of MindanaoELEMENTARY1987 WORK EXPERIENCES Part Time TELEMARKETER/LEAD GENERATION (Homebased) Insure Pro LLC May 1, 2017 up to September 7 2017 Cold calling from a Leads List using Campaigns Suggested Scripts and Rebuttals. Prospecting and qualifying leads by getting consent and collecting basic information needed to process Insurance quotations. Admin task, creating reports, calendar management, Web Research B2B TELEMARKETER /LEAD GENERATION ASSOCIATE (Homebased) Demand Science Team, Inc.-A Pure Incubation Company Oct. 27, 2016 March 30, 2017 Cold calling from a Leads List using Campaigns Suggested Scripts and Rebuttals. Prospecting and qualifying leads by getting consent and collecting information that is essential base on Client’s parameters of requirements. Web Research to confirm gathered information from prospects. Admin task, creating reports, calendar management, Web Research APPOINTMENT SETTER (Homebased) for Peter Porciuncula SR. Mergers and Acquisitions Intermediary The Gottesman Company August 1, 2016 – November 4, 2016 Cold calling from a Leads List using Campaigns Suggested Scripts and Rebuttals tailored by Peter Porciuncula as per company’s suggestions. Prospecting: Getting information that will qualify leads for an appointment. Web Research to confirm gathered information from prospects. Booking Leads using Client’s business Platform or Google Calendar. Sending Marketing Materials, Company Information and Appointment Agent’s/ Outside Sales Person’s Profile through Email. Managing Peter’s Calendar, business correspondence and meeting sales goals. Admin task, creating reports, calendar management, Social Media Management, Web Research Admin task, creating reports, calendar management, CREDIT REPAIR SPECIALIST (Homebased) IDIALU/LEXINGTON LAW Aug. 03, 2015- Sept. 03 2106 Cold calling from a Leads List using Campaigns Suggested Scripts and Rebuttals tailored by the Client/Clients. Prospecting: Getting information that will qualify leads for a CREDIT REPAIR Qualifying: Having the prospect understand importance of a Good Credit Scores To be able to close and transfer. Web Research Admin task, creating reports, calendar management, 2nd Level Customer Service Assoc. CONVERGYS DAVAO Mar.30 2015 – Mar 30, 2016 Responsible for customer’s interactions Assist customers on account management Help customers with queries and complaints regarding their account. Assist customers on paying their bills Adding value to customer’s business by suggesting /upselling other services offered by the business. Exceed or maintain business goals. Establish, develop and maintain positive business and customer relationships. Admin task, creating reports, calendar management. Order Entry and Processing Technical Support Rep TELEPERFORMANCE DAVAO May 28, 2013- Mar 29, 2015 Provide first level support to help customers/ subscribers to identify, troubleshoot and diagnose issues with their cable boxes. Establish, develop and maintain positive business and customer relationships. Admin task, creating reports, calendar management. Tech Dispatch. Inbound Sales Associate VXI GLOBAL HOLDINGS INC. Feb. 20, 2012- May 20. 2013 Responsible for customer’s interactions Assist customers on account management Help customers with queries and complaints regarding their account. Assist customers on paying their bills Adding value to customer’s business by suggesting /upselling other services offered by the business. Exceed or maintain business goals. Establish, develop and maintain positive business and customer relationships. Customer Service Consultant SUTHERLAND GLOBAL SERVICES DAVAO Sept. 25, 2009- Feb. 19, 2012 Responsible for customer’s interactions Assist customers on account management Help customers with queries and complaints regarding their account. APPOINTMENT SETTER FIL-CAN Communications Apr. 21, 2007- Sept. 20, 2009 Cold calling from a Leads List using Campaigns Suggested Scripts and Rebuttals Prospecting: Getting information that will qualify leads for an appointment. Web Research to confirm gathered information from prospects. Booking Leads using Client’s business Platform or Google Calendar. Sending Marketing Materials, Company Information and Appointment Agent’s/ Outside Sales Person’s Profile through Email. Store Manager MOM & ME    Nov. 2005 - May 2006 Officer in Charge SMA Poultry - Fashion Designer Assistant Bamboonana Clothing - Store Manager ILINQ Computer Sales and Service - Technical Sales-Asst.Coordinator Computer World Marketing       - CHARACTER REFERENCES Reynald Alivo --Team Leader, Comcast SIK Teleperformance Davao Torry Wilcox-Principal Broker and Independent Agent InsurePro LLC Kristine Bayudan --Operations Manager Demand Science Team, Inc. - A Pure Incubation Company