Leila Roudgarrmy

 ‌ LEILA ROUDGARMY ‌ ‌ ‌ 27 Greenbriar Rd, Toronto, ON, M2K1H7 ‌ - /- OBJECTIVE: Sales, Customer Service, Sales Associate SKILLS & QUALIFICATION 4 years' experience as Sales representative and Customer Service Multilingual English, French and Farsi Basic computer skills, MS Word, Photoshop, Internet and email Team player, with good customer service skills Open-minded and eager to learn ‌ WORK EXPERIENCE Customer Service Representative – M.I.S Roofing – Toronto - Answering phone calls and transfer complaints to the team Schedule project in a timely manner Order roofing materials and tools Sales Representative - Adran Computer-Tehran, Iran ‌ - Present, promote and sell products/services using solid arguments to existing and prospecting customers. Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Establish, develop and maintain positive business and customer relationship. Expedite the resolution of customers problems and complaint to maximize satisfaction. Coordinate sales efforts with team members and other departments. Customer Service Representative – Shahrvand Chain Co- Iran - Anticipate customer needs to resolve complaints in a timely and efficient manner. Handle incoming phone calls from customers. Maintained an in-depth understanding of all product detailed in order to field questions from customers. Remain polite and professional in the face of angry customers. Educated customers on return policies and procedures. Sales Associate – koton Clothing Co – Dubai, UAE ‌ - Interacting with customers and offering information about brand. Assisted customers with dressing room, including bringing clothing in different size and offering outfit suggestion. Opened and closed store some days. Welcomed each customer to the store and assisted customers with shopping. Sales Representative – Swan Training Institute – Dubai, UAE ‌ - Presented Swan Training Institute to schools. Introduced summer camp to families and schools. Make close relation with families before and after summer camp. Handmade Jewelry & Crafts Designer- Self- Employed- Tehran, Dubai - Education Bachelor of Fine Arts (Handicrafts) - Alzahra University -Iran 2002 Associate in Make Up – University Of Applied Science & Technology – Iran 1997 Associate (Anesthesia Technician) – Iran University Of Medical Science 1993