TELEPHONING – Oral Practice
CASE 1
MANAGER from Brazil = Eli Manager from USA = Leonardo RECEPTIONIST = Camila
PHONE CALL PURPOSE = Eli is going to be on a Business Trip to Omaha next week and would like to meet her colleague Leonardo for lunch.
STEPS:
Eli calls Gavilon, USA to talk to Leonardo, from Finance Dept.
1) The Receptionist answers the call and says that Leonardo is out of the office. She gets the message (name and phone number) from Eli and says that Leonardo will call her back later.
2) Leonardo calls Eli.
Greet each other, have small talk
Eli says she will be in Omaha next week and would like to meet for lunch
Leo asks which day would be suitable for her
Eli suggests a day/time
Leo accepts
Leo suggests a place for them to meet (a restaurant)
Eli asks the restaurant address, asks him to repeat and spell the restaurant’s name and ask Leo his cell phone number.
……..
3) On the day they have arranged to meet, Eli realizes she won’t be able to meet Leonardo in time. Call Leonardo, say you won’t be able to have lunch on that day, give a reason and ask if you can meet another day.
TIPS:
a) IF NECESSARY ASK THE OTHER PERSON TO REPEAT THE INFORMATION OR EVEN SPELL NAMES.
b) SPEAK CLEARLY TO MAKE SURE THE OTHERS CAN UNDERSTAND YOU.
c) USE: CAN… ? , COULD… ?, WOULD YOU MIND IF I….? PLEASE! THANK YOU! EXCUSE ME! AND OTHER EXPRESSIONS TO SHOW POLITENESS
TELEPHONING – Oral Practice
CASE 1
friend from Brazil = Eli friend from USA = Camila
PHONE CALL PURPOSE = Eli is going to be on a Business Trip to New York next week and would like to meet her/his FRIEND Camila after work.
STEPS:
Eli calls Camila at home
1) Camila’s brother answers the phone and says she can’t answer the phone now because she is ___________. He asks if Eli wants to leave a message. She asks him to tell Camila she called and says she will call back later. Leonardo tells Eli she can try to reach Camila on her cell phone. Eli wriets down the number.
2) Eli calls Camila
Greet each other, have small talk
Eli says she will be in New York next week and would like to meet her
Camila gets very excited with the idea of meeting her Brazilian friend.
Camila suggests an activity.
Eli says she doesn’t enjoy that very much.
Camila suggests another thing for them to do
Eli likes the idea and suggests a day/time for them to meet
Camila says she can’t on that day and gives a reason, and suggest another day/time
Eli says it is ok for her and asks Camila the address .
Eli finishes the call, confirming the details of the arrangement. Ok, So I am meeting you on ______(day) at ______ (time) in __________ (place)
TIPS:
d) IF NECESSARY ASK THE OTHER PERSON TO REPEAT THE INFORMATION OR EVEN SPELL NAMES.
e) SPEAK CLEARLY TO MAKE SURE THE OTHERS CAN UNDERSTAND YOU.
f) USE: CAN… ? , COULD… ?, WOULD YOU MIND IF I….? PLEASE! THANK YOU! EXCUSE ME! AND OTHER EXPRESSIONS TO SHOW POLITENESS