Leigh Anthony Lizardo

My nine years of handling customer-related concerns through various support channels such as phone, email, chat and social media platforms has enabled me to become a highly competitive, reliable, and an effective team player.

Throughout my experiences, I was able to maintain a functional work environment while delivering exceptional results. I have a knack for problem solving and can work well independently even with little oversight. I respond to requests in a timely manner and am adept at prioritizing multiple ongoing projects.

In my recent jobs as a Home-based Customer Support Professional for Me By Me and a Level 2 Customer Support Representative in IBEX Global Solutions, I have worked with various tools including Zendesk and managed social media platforms such as Facebook and Instagram.

Additionally, I am proficient at root cause analysis and gathering information to evaluate customer needs; meeting goals and quotas on time; maintaining up to date knowledge of the product/services and process to ensure accurate and effective customer support; being cross-trained for different roles to help other departments whenever needed. I am dedicated and driven. With my excellent customer relation and multitasking skills, I would appreciate the chance to bring first-rate customer service to your clients and support your business goals.