Leidy Carrillo

Bilingual International Business professional with experience in data analysis, digital marketing, customer service, and international logistics. I support companies by organizing information, improving processes, and providing reliable administrative and project support.

My professional experience includes working as a Project Analyst, where I conducted market and financial analysis, supported international tenders, and helped develop strategic proposals. I also worked as a Bilingual Customer Service Agent, handling high-volume interactions in English and providing timely, accurate support. Additionally, I have experience as an Import Account Assistant, managing operational and financial processes, documentation control, and logistics coordination.

I also supported social media management for a hotel, helping increase online visibility and customer engagement.

My services include:

• Excel database creation, cleaning, and analysis

• Reports, dashboards, and data organization

• Copywriting for emails, social media, and marketing materials

• Virtual assistant and administrative support

• Project coordination and task tracking

• International logistics support (imports, exports, documentation, supplier research, and INCOTERMS)

I am detail-oriented, organized, and comfortable working in fast-paced, remote environments. With a C1 level of English, I can effectively support international teams and clients and deliver high-quality, reliable work.