Leenor Crisostomo
694 Manipis st. San Antonio, Cavite City-
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SUMMARY
Secure a position in the industry that enables utilization of my skills and qualities to achieve excellence in my chosen technical
domain, endeavor to show improved results for the prospective employer and meet new challenges through dedicated
perseverance and continual learning.
EXPERIENCE
Feb 2025 March 2025
ENTHRALL AGENCY (Gig)
Virtual Assistant (Digital Marketing Manager)
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Jan 2024 Dec 2024
Expanding the brand of our influencers via different social media platforms.
Strategic scheduling of content for maximum coverage of target audience.
Market research for target demographic.
Managing inquiries and interactions with audience.
Contact planning with the influencers themselves.
Data organization on spreadsheets for system efficiency and troubleshooting.
CONCENTRIX
Customer Support Advisor (Chat & Email Support, Content Moderator)
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Answered customer inquiries via different platforms (Chat and Email)
Helped troubleshoot issues in the app or customer’s account.
Data entry in tracking system issues, bugs, and other relevant information
Content moderation for one of the biggest social media platforms in the world
Actively managed emails and chats simultaneously for efficiency and quick responses
Started as a chat support then got promoted to content moderator after just 1 month for hitting and passing the
targeted performance metrics.
Frequently assigned as the assistance for new and struggling teammates that are having issues with the process
of the job.
Sept 2023 Dec 2023
J.CO DONUTS
Baker
• Baked the primary product of the company to serve to the customers with utmost quality and efficiency
• Gained an understanding of customer service and how to deliver a good product to the consumers.
• Acquired the knowledge of how to become a team member and follow standards and instructions.
May 2023 –
August 2023
MIDAS HOTEL & CASINO
Marketing Specialist
• Answered customer inquiries about rates and availability of hotel.
• Data entry for customer information
• Created content for social media promotions and ads
• Helped increase the follower count of social media pages used by the business (Facebook & Instagram) by
15% with the use of Facebook Ads manager and digital marketing content creation.
• Created a standard response for customer support and inquiries for easier communication whether via phone
call, chat, or email.
EDUCATION
August 2023
Bachelor of Science in Hotel & Restaurant Management
TECHNOLOGICAL UNIVERSITY OF THE PHILIPPINES |MANILA, PH
SKILLS
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Knowledge in using Video & Photo editing software such as Photoshop, Canva, & Premier.
Proficient with Microsoft Office tools & Google Suite tools
• Can construct professional Chat response & Emails.
• Tech savvy and can troubleshoot basic hardware issues.
• Fluent in Tagalog & English written and verbally.
Professional References
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Renz Gruco, Investigation Associate, Amazon -
Cyndy Palabyab, Collection Specialists, Metrobank Trust & Company -
