leen El akhal

Curriculum Vitae Leen Imad El-Akhal Profile: Nationality: Address: Visa type: Email: LinkedIn: Mobile: General Status Contact Female, D.O.B: Aug.24th.1992 Lebanese Doha, Qatar Family visa-www.linkedin.com/in/leen-elakhal - Work Experience Jan 19 - Mar20 Qatar Airways Group Uniforms - Uniform Coordinator (IT projects and IT business support) - May 17- Nov 17 Coordinate the Radio-Frequency Identification and Uniform Management System project Deliver the laundry barcode tracking project to implement tracking with barcode tags. Implemented SharePoint database shifting plan, provide continuous business support and administration of the site. Focal point for business to execute the vision in IT-related projects with uniform department and IT-related business support. Generate reports periodically, manage department assets and adhoc office tasks Customer service representative to support the service provider operation A to Z Media Digital Marketing Agency (includes 3 months training period) Media marketing section - Social media account manager/Copywriter - Assess and implement desired audience targeting strategies through Facebook, Instagram, and LinkedIn… - Develop and maintain client relationships and pitch new ideas to grow business - Create advertising campaigns customized to target audience of various purposes (likes, engagement, lead generation, brand awareness, promotions…etc) - Create Edit and bilingual content for marketing purposes (social media, print, advertisements, radio ...) - Export monthly reporting analysis of social media channels and monitor measurable values. Jan 17 - May 17 Al Aker Company Marketing department - Freelance Social media marketing manager - Jan 17 - Feb 17 Develop social media strategies to boost following and engagement Maintain social media channels through Business Manager(facebook,instagram) Creation and management of social media content and campaigns Stay up-to date with social media trends and apply them on business strategies Provide community management to social media pages Commercial Bank of Qatar Customer Service Department - Customer Service Agent - Process IPO documentations and applications. Handle customer care requests with attention and precision Dec 15 - Feb 16 Al Jazeera Media Network Technical Service Management - Service management support (Intern) - Design and develop workflows for key business processes to be automated in system - Meet with internal customers and present iterative developments to them - Maintain service management software (ServiceNow) - Manage service requests and solve user problems. Jun 14 – Sep 14 Al Jazeera Media Network Technical Service Management - Service management support (Intern) - Design and develop workflows for key business processes to be automated in system - Meet with internal customers and present iterative developments to them - Maintain service management system (ServiceNow) - Manage service requests and solve user problems. 2013 - 2015 Qatar University ITS and Food Services - Marketing Assistant / Share-Point trainer - Design brochures, posters and ads for the department. Create and publish designs and marketing materials on social media channels. Manage students’ complaints database on system and process paper work. Conduct training sessions on new SharePoint updates. Prepare guides and documentations for SharePoint usage Design workflows for key business processes Education 2010 - 2015 Qatar University Computer Science, Bachelor(BSc) 2014 Cisco Networking Academy: CCNA 1 Certificate (Network Fundamentals) Certificates- First aid and CPR Certification Microsoft Excel Macro and VBA Course Microsoft Excel Module 2 Course Introduction to Graphic Design and Foundations of Layout and Composition Project Exhibition Day at Qatar University (Senior project awards) Orientation day participation Project Exhibition Day at Qatar University (Course project awards) ITIL workshop for Service management at Al-Jazeera Network Career Excellence Workshop Work and Personal Skills Work Interests Cooperative in teamwork. Efficient communication skills. Attention to detail. Work well under pressure. Punctual and time efficient. Multi-tasking and resourceful. Work in multi-cultural environment. Multimedia and photo design (Photoshop, Illustrator). Bilingual fluent speaker and excellent writer. Public relations and communications. Social media marketing. Graphic Design. Web design and development. Business support (IT, Operations, HR). Database design and management. Service management. Customer service. Project Management.