Lee Anne Joy Carlos

LEE ANNE JOY L. CARLOS VIRTUAL ASSISTANT City of Batac, Ilocos Norte | ✉️-| 📞 - A dedicated Virtual Assistant with 7+ years of experience in business operations and executive support. Adept at managing multiple tasks, maintaining seamless communication, and ensuring day-to-day operations run efficiently. Known for a proactive mindset, strong attention to detail, and the ability to adapt in fast-paced environments. Committed to delivering reliable support that enhances productivity and keeps business processes running smoothly. CORE SKILLS & COMPETENCIES Calendar and Schedule Management Email and Communication Handling Document Preparation and Editing Customer Support and Service Workflow and Task Automation Confidential Information Management Business Operations Support Problem-Solving and Decision Making PROFESSIONAL EXPERIENCE Virtual Assistant Atlanta Tax Planner | December 2023 - Present Managed and maintained the CEO’s calendar, ensuring seamless scheduling. Prepared, proofread, and formatted documents with 99% accuracy. Performed administrative tasks, including data entry, filing, and email management. Conducted research to support business decisions and improve efficiency. Assisted in client communication, responding to inquiries and coordinating follow-ups. Transaction Processing Associate Accenture, Inc. | October 2017 - December 2023 Processed high volumes of transactions with accuracy and efficiency. Maintained data integrity by verifying and updating system records. Identified, investigate, and resolve discrepancies to minimize processing errors and delays. Met and exceeded Service Level Agreements (SLAs) consistently. TRAININGS & CERTIFICATIONS General Virtual Assistant Training | PROVA PH (October 2023) EDUCATION Bachelor of Arts in Sociology Mariano Marcos State University | 2013 - 2017 REFERENCES Mark Edison Dy Dhamielyn Sarno, MIT Team Lead | Accenture-- Project Manager | PROVA PH-- ✉️ 📞 ✉️ 📞