Lee Ann Kucherera

LEE-ANN KUCHERERA Senior Virtual Assistant | Healthcare & Real Estate Specialist Prosper, TX |-EXECUTIVE SUMMARY BA (hon) with 5+ Years of High-Stakes Support. A strategic partner for industry leaders in Healthcare and Real Estate, dedicated to reclaiming executive time through meticulous operational management. Combining an IELTS 7.5 (Advanced) command of English with a mastery of industry-standard software, I transform complex administrative chaos into streamlined, revenue-generating systems. PROFESSIONAL IMPACT Senior Real Estate Coordinator | Keller Williams Realty (Remote) January 2022 – Present •Lead Conversion Engine: Architected automated follow-up sequences within CRMs, resulting in a 22% increase in qualified appointments from a stagnant database. •Listing Mastery: Managed the end-to-end lifecycle of residential listings, from MLS entry to final closing documentation, maintaining 100% compliance with Texas real estate regulations. •Market Presence: Directed digital marketing efforts using Canva and Mailchimp, increasing organic social media engagement by 35%. Healthcare Operations Specialist | Teladoc Health (Remote) June 2019 – December 2021 •Workflow Optimization: Overhauled patient intake protocols within EMR systems, successfully reducing administrative processing time by 20% per patient. •Privacy & Compliance: Managed sensitive medical records, insurance verifications, and provider credentialing with zero compliance infractions. •Executive Shielding: Acted as the primary gatekeeper for the Medical Director, managing complex multi-timezone calendars and prioritizing urgent clinical correspondence. Virtual Business Assistant | Independent Contractor March 2018 – May 2019 •Provided versatile support to boutique firms, handling everything from QuickBooks reconciliation to international travel logistics. •Developed a reputation for “fire-and-forget” reliability, managing multiple high-priority projects with zero oversight. CORE COMPETENCIES Real Estate Operations: Transaction Coordination, Lead Nurturing, MLS Management, CRM Architecture. Healthcare Administration: HIPAA-Compliant Data Entry, Patient Concierge, Billing Support, EMR Management. Communication Mastery: IELTS Band 7.5 (Advanced Proficiency). Expert in professional ghostwriting, email filtering, and client relations. Project Management: Expert-level proficiency in Asana, Trello, and Google Workspace to drive team productivity. CERTIFICATIONS IELTS Academic Certification: Band 7.5 (Expert User) Certified Real Estate Virtual Assistant (REVA) HIPAA Privacy & Security Professional (CHPS) PROFESSIONAL SNAPSHOT Availability: 40 Hours/Week Timezone: CST (GMT-6) Key Industries: Healthcare, Real Estate, E-commerce, Insurance.