Lee-An Ocampo Castro
3588 Mt. Mayon St. Brgy Talimundok Dau Mabalacat Pampanga Philippines 2010
Email address:-Contact Number:-
Work Experience:
Tel & Tech Services
Position: Team Leader/Customer Service Representative/Order Entry/Back office Support for www.shopfreemart.com
From: June 2016
To: December 2018
Job description:
-Assisting customer through their concerns
Attracts potential customers by answering product and service questions; suggesting information about other products and services.
-Opens customer accounts by recording account information.
-Maintains customer records by updating account information via WooCommerce-Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
-Maintains financial accounts by processing customer adjustments. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Prepares product or service reports by collecting and analyzing customer information. -Order processors works directly with customers to take their orders. Being friendly and understanding their needs is crucial to the job.
Sutherland Global Services
Position: Customer service Representative and technical support for Amazon.com and kindle devices (Voice, Chat and Email)
From: June 2014
To: March 2016
Job description:
- Answering queries through phone, chat and email.
- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry, reviewing previous inquiries and responses, gathering and researching information, assembling and forwarding information, verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Accomplishes customer service and organization mission by completing related results as needed.
K&S Outsource
Position: Telemarketing for Health Insurance, Topical Pain Cream, Diabetic and Medicare Campaign
From: February 2014
To: June 2014
Job description:
- To make outgoing calls to people.
- To inform them about new products and services.
- To try and sell the products and services to people.
- To listen to objections and handle them effectively.
- To generate more leads from the people out called.
- To enter the details of every interaction in the system.
Scholastic backgrounds:
Attending a seminar in Vantage Training System in Angeles City way back November 2011 for the course of call center agent, I finish the seminar for 100 hours in 2 weeks.
I also have finished the SEO Course and Google adwords in Udemy.com.
Certification in SEO: https://www.udemy.com/certificate/UC-W6ACANTU/
Certification in Google Ad-words
https://www.udemy.com/certificate/UC-8W78GSIN/
Tertiary
2008 – 2009 AMA Computer College
Course: Bs. Information technology
Secondary
2002 – 2006 Francisco G. Nepo Muceno Memorial High School
Primary
1996 – 2002
Sto. Rosario Elementary School
Personal Information
Age: 28
Gender: Male
Date of Birth: July 28, 1989
Citizenship: Filipino
Religion: Catholic
Spouse: Single
Character reference:
Name: Jocent Aceron
Phone number: -
Email address: -
Name: Christina Crisostomo
Phone number: -
Email address:-
Name: Des Lau
Phone number:-
Email address:-
I am willing to undergo with your interview and training at your most convenience time.
Castro Lee-an
