Lebohang Lekoa

Customer Service Professional with 7+ years of experience delivering high-quality support across email,chat, and voice channels within the banking sector. Holds a National Diploma in Business Management with strong expertise in client relationship management, account administration, and issue resolution while consistently meeting SLA targets. Remote and hybrid ready with excellent written and verbal English communication skills. Reliable, detail-oriented, and customer-focused professional committed to delivering exceptional service experiences and creating customer loyalty.

Core skills

• Customer Service & Client Support

• Email, Chat & Phone Communication

• Complaint & Query Resolution

• Account Management

• Client Relationship Management

• Problem Solving & Attention to Detail

• Time Management

• Data Confidentiality

• Administrative Support

• Remote Work Proficiency

• Microsoft Office & Google Workspace

• CRM Systems