LEAUDA DENSEY
401 N. Orange Street., Glendale, CA 91203 | Cell:- | -EDUCATION
Bachelor of Science: Business Management San Diego State University (2014 – 2019)
QUALIFICATIONS
Strong Brand Awareness: maintaining a high degree of confidentiality & support company vision
Managerial Experience: achievements of leading multi-functional teams with excellent results
Proficiency in Social Media Platforms- Facebook, Twitter, Instagram, Snapchat, Tumblr, YouTube
Proficiency in Microsoft Office Suite, Outlook, QuickBooks, Excel, Expensify, G-Suite, Google Drive, Box Share Site, Hootsuite, Shopify, Adobe, & Salesforce
Executive-level Management: travel coordination, scheduling, calendar management, multi-task
Excellent communication skills: written, oral, impromptu, punctual, self-motivated, creative, proactive
EXPERIENCE
Customer Service Representative (07/2014 – 09/2019)
Pennant Foods (Wendy’s Corporate) San Diego, CA
Worked closely with Marketing teams to ensure customer engagement & satisfaction
Troubleshoot and resolved consumer issues and concerns
Handled customer inquiries & issues through phone, email, and social media messaging
Administrative Support: Processed expense reports, invoices, payroll, & billing information
Recruited, trained, and motivated marketing team members to effectively carry out company goals
Supported the customer experience for larger franchises, maintain strong brand awareness
Developed and manage initiatives that will grow Customer Success and retention
Executive / Media Assistant (Intern) (1/2018 –1/2019)
iHeartMedia Inc.San Diego, CA
Interacted with local businesses to establish partnerships & connect communities through events
Designed & developed integrated marketing strategies that improved organizations client base
Upheld brand values and professionalism when interacting with high level clientele
Answered a high volume of phone calls, emails, & urgent assignment requests
Strong understanding of PR/Entertainment landscape & maintaining its marketing practices
Organized & managed over 10 local community engaging projects including social media promotions
Able to promptly draft/edit documents & detailed pitches on the spot
Event Coordinator (11/2016 – 5/2017)
SDSU- Associated Students Union San Diego, CA
Implemented event strategy that acted as a liaison for future student organization opportunities
Increased engagements & impressions by nearly 50% for social media campaigns
Maintained, compiled & organized data for distribution process
HONORS / ACTIVITIES
Dean’s List College of Business | Black Business Society | Young Entrepreneurs Society SDSU | American Association of Event Professionals | Promises2Kids Volunteer | Leukemia Lymphoma Society Volunteer | Leadership Award (Marketing)
