LEANNE KOENEN
EDUCATION
2015 – 2018:
MCI Tourism Business Studies, Bachelor of Arts in Business
Administration (MCI), Innsbruck – Austria
2010 – 2015:
Secondary Vocational Tourism College Villa Blanka, Innsbruck – Austria
2009 – 2010:
Highschool A levels, Kematen – Austria
2007 – 2009:
Highschool A levels, The Netherlands
PROFESSIONAL EXPERIENCES
August – December, 2017:
Date of birth:
10 October 1995, Nijmegen
Contact:
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Lama Reisen, Tours, Treks & Expedition (P) LTD, Pokhara, Nepal
Strategy, helping to continuously improve service for the German/Austrian
market, translations, guest communication, complaint management,
administrational activities, support during the treks in the Himalayas.
December 2015 – March 2016:
LANGUAGES
Hotel Mooshaus****S, Kühtai, Austria – SPA reception
Dutch – mother tongue
Responsible for reservations and other administrational activities, several
German – mother tongue
translations, complaint management, guest communication, guest service and
English – B2
Italian – B2
Spanish – basic knowledge and eager
to learn more!
guest satisfaction.
EXPERIENCE IN CATERING, WAITRESSING, COOKING
Riviera Golf Resort, San Giovanni in Marignano, Italy – waitress
SWARCO, „Intertraffic“ exhibition, Amsterdam, The Netherlands – catering
Hilton Innsbruck, Innsbruck, Austria – waitress
PERSONAL DETAILS
Played soccer with 15 women, you have
Hotel Mohnenfluh****, Oberlech, Austria – waitress, cook
Gasthof Inntal, Unterperfuss, Austria – waitress
to be a team player for that…
Motivated and always willing to learn
A positive person!
HOBBIES
If I am not hiking or skiing you can find
me on the beach, travelling or trying
new recipes in the kitchen.
SKILLS AND QUALIFICATIONS
Word, Excel, PowerPoint and online reservation systems
Basic knowledge in Photoshop
2015, General qualification for university entrance – good result
2014, Qualification kitchen and service – good result
2014, Training supervisor at WIFI Innsbruck – very good result
2013, Wine steward for Austrian wines
2013/2014, cooking for experienced (optional course)
2013/14 und 2014/15, Italian for experienced (optional course)
