Leah Sharon Zanoria

Leah Sharon Zanoria 411 Progressive 4 Molino2, Bacoor City, Cavite 4102 -- EXPERIENCE XMerge, Homebase—Transcriptionist and Full Text Reviewer SKILLS in Transcription 2016 - October 2019 Reviews errors on transcriptions and edits for final assessment. CS & TSR Troubleshoot PC software and Airespring , Makati City— Independent Contractor , Account Manager / Lead Gen- Handles outbound call, email and chat to touch base with clients for Voice and Data services. Initiates clients interest and inquiry of products and services. Altisource Business Solutions, Pasay City— POS Account hardware. Time management Team player Adaptability/Empathy for customer experience Manager & Service Desk Level- Dabbled with: Handles tickets for smart POS issues. HTML, CSS with Bootstrap HSBC Electronic Data Processing , Alabang Muntinlupa — Collections Specialist- Outbound calls to customers who are past their due dates. Genpact Services LLC , Alabang Muntinlupa — Customer Service Representative- Walmart, Greendot, Meijer card activation, card replacement, fraud and transaction disputes. ETelecare Global Solutions, Alabang Muntinlupa — Technical Support Tier 1,- Technical support for Dell products. Desktop, Laptop, Wireless and Printers. Also offer product upgrades. and Semantic UI, JS with JQuery. Server side JS using NodeExpress, MongoDB, JSON, NPM packages, SQL EDUCATION Udemy OnlineCourses— Web Developer Boot Camp May 2019 Udemy OnlineCourses— SQL 101 Class Bootcamp Beginners Intro to SQL NYC Oct 2019 Advanced Competencies Technological Manpower Academy , Dasmarinas, Cavite Philippines— Short Course Certificate in Graphic Design 2015 March-June Philippine Christian University, Dasmarinas, Cavite Philippines— Bachelor of Science in Secondary Education (4th year, 1st sem) 2000 - 2003