Leah Neh M. Sanchez

Leah Neh Sanchez Social Media and Administrative Virtual Assistant Email-LinkedIn www.linkedin.com/in/leahsanchez19 Website voilavaservices.mystrikingly.com Objective-driven, dependable Social Media and Administrative Virtual Assistant committed to enhancing precision and productivity by sustaining and improving administrative and procedural processes. A communicative and goaloriented individual with exceptional data entry, time management, customer service, and social media marketing abilities. Offering more than 4 years of administrative support competency and experience. Skills Social Media Management and Advertising Graphic Design using CANVA Content Creation Copywriting Customer Service Market Research Accounting Administrative Support Time Management Records and Data Entry Management Written and Verbal Communication Clerical & Secretarial Duties Interpersonal Creative Work History Nov. 2017 - present DENR-PENRO Tagum Administrative Office Clerk Aug. 2014 - April 2015 Siblings Solutions Inc. Customer Service Representative Education Certifications Tagum City, Davao del Norte Consistent quality internal and external communications. Assisted with data entry, document management, email correspondence, and office equipment operation with less than 10% error. Improved reports, records, and file automation by 30%. Compiling, sorting, and updating organizational documents into the database easy access and navigation by 90%. Coordination of office activities enhanced operational efficiency and adherence to organizational policies. Maintain spreadsheets and databases to track, analyze, and report monthly collections per office with 95% accuracy. Valued confidential information. Tagum City, Davao del Norte The customized strategy reduced the on-hold time by 60%. Anticipated the requirements and provided outstanding support increased efficiency by 15%. Resolved customers' concerns by 35% faster led to increased client retention by 25%. Efficiently used new data entering system led to lowered errors by 55%. Received and routed 50+ calls/emails/chats per shift. Gave quality service increased ratings by 20%. Bachelor of Science in Accounting Technology University of Mindanao Tagum College Tagum City, Davao del Norte Civil Service Eligibility - Professional Level Civil Service Commission Social Media Management and Advertising Department of Information and Communication Technology Basic Facebook, Email and Content Management and Marketing Knights of Online Marketers