I chose my specialty based on my skills; what I knew with certainty I could do. I have year of experience working in BPO Industry as an agent. My job is to make calls to customers and deliver our services. It is an outbound calls, so we call in behalf of the company or the clients. The services we do is to update thier plans on Healthcare insurance or to enroll them if they haven't been able to get a plan. Another is to call customers to sell insurance and convince them that they could save up to 30% if they are currently paying with other insurance company. Through my experinece, I learn to hone my multi tasking and time management skills, value patience and above all being a team player. Being an agent, we need to quickly adapt to the need of our customers and deliver our services with manners to reflects positivity on our company. I know that my experience and skills speaks for itself. Now I want to tell the characteristics that I possess. I've always been a hard worker with a strong work ethic, and that has followed me growing up on slum area through graduating with honors. And for now where I am working in flexible. I love meeting different kinds of people and learn from my work.