LEAH FLOR L. TIU
Cellular / Mobile number-
Email address :-Skype ID : leahflortiu
Objective: To be a part of a progressive and stable company that nurtures
professional development and provides opportunity for financial security.
Job Experiences:
TELEPERFORMANCE INC. – TPPH-FHCS (December 211 – February 2019)
EXPEDIA TRAVEL
Airline Debit Memo (ADM) Researcher (from November 2016 – February 10,
2019)
➢ Responsible in researching if memo issued by the Airline is valid or
not.
➢ Submitting payment for valid memos
➢ Disputing invalid memos to Airline/GDS
Airline Schedule Change (ASC) representative (from September 2014 –
October 2016)
➢ Contact passengers to inform about the schedule change and offer
alternate flight options
➢ Rebook flights and reissue tickets or process refund if passenger
preferred to
VTECH
Executive Technical Support – Voice /Email (from September 2012 – August
2014)
➢ Providing information and instructions on how to set up/use the product
➢ Assisting customers by providing troubleshooting tips to resolve the
products’ issue
➢ Providing replacement option (if necessary)
➢ Creating / updating customer’s record
SALLIEMAE
Customer Service Representative (from January 2012 – August 2012)
➢ Collecting payment for delinquent student loan accounts
➢ Providing payment options when necessary
➢ Responsible in creating/updating customer account
Sales Representative (from December 2010 – December 2011)
➢ Assisting customers in completing a student loan application
➢ Providing status of application
➢ Responsible in creating/updating customer’s account
VH ADMINISTRATIVE MANAGEMENT CORP.
Ortigas City
SYSTEMS AUDIT HEAD
January 2008 – December 2009
➢ Preparing weekly income report
➢ Preparing Driver’s & Agent’s Commission
➢ Updating Daily sales record
➢ Reporting discrepancies on driver’s & cashier’s report
SYSTEMS AUDIT STAFF
January 2006 – December 2007
➢ Encoding trips
➢ Checking of trip prices
➢ Finding discrepancy in driver’s & cashier’s report
➢ Preparing weekly income report
➢ Preparing Driver’s & Agent’s Commission
ACCOUNTING STAFF
June 2003 – December 2005
➢ Preparing summary report of income / commission
➢ Recording financial transactions on the book
➢ Preparing Draft Income Statement
BASA ACCOUNTING OFFICE
Calapan, Oriental Mindoro
Secretary / Assistant Bookkeeper
➢ Recording financial transactions on the book
➢ Preparing tax payment of clients
➢ Preparing SSS/Philhealth payments
June 2002-June 2003
Special Skills:
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Micorsoft office (Excel, Word, PowerPoint )
Google App (Docs, Sheet, Slides)
Calendar Management
Internet Research
Email Handling
General Office Skills
Basic bookkeeping
knowledge in GDS (Sabre, Amadeus, Worldspan)
knowledge in booking and reservation
Character Reference:
Catherine Castellano
Trainer - Expedia Account
Teleperformance Inc-
UNAPHIL BANGCAYA FAJARDO
Account Supervisor - Expedia Account
Teleperformance Inc-
Personal Data:
Address:
Date of Birth:
Place of Birth:
Age:
Height:
Sex:
Nationality:
Blk 11 Lot 76 Garden City 4, Macabling Sta. Rosa City,
Laguna 4026
September 27, 1978
Calapan City, Oriental Mindoro
40
5’3
Female
Filipino
Educational Attainment: Associate in Hotel and Restaurant Management
DIVINE WORD COLLEGE OF CALAPAN
