Leah Angelie de la Cruz

Leah Angelie de la Cruz Lead Generation Specialist/Call Quality Assurance Apo Sandawa Homes Kidapawan North Cotabato -- SKILLS ● ● ● ● Lead Generation and Skip Tracing Telemarketing and Lead Nurturing Call Monitoring, Data Entry and Research Amazon Listing and Marketing PROFICIENT IN USING THE FOLLOWING TOOLS ● ● ● ● ● Proficient in Google Drive, Docs, Sheets and Microsoft Office Tools Craiglist, Zoho, Beenverified, Trulla, MyReiPro Junglescout and Cerebro MLS Database Critical Thinking EXPERIENCE Real Estate Lead Generation Specialist and Telemarketer (AVIG, USA) Jan 2018-June 2019 ● ● Ensure all homes are properly listed in the local MLS, provide price reductions and provide Agents with any additional information they may need to sell the home(s) to a potential buyer. Find solid leads for prospective buyers and sellers including names, mailing and property address, phone number and emails all are manually done Markets active listings for maximum buyer and agent exposure. Includes, but not limited to, flyers, internet marketing, print media, social media, open houses and Broker’s opens. Find foreclosure property owners Managing detailed account lists ● Clean and Organize the spreadsheets ● ● ● ● Skiptracing Real Estate Telemarketer (TRS LLC) May 2017 - Jan 2018 ● ● ● ● ● Communicated clearly with clients to identify their needs and budget and match to available properties Responsible for achieving daily call quota, lead qualification targets Lead Nurturing, sending emails through Zoho Target monthly sales Skip Tracing Real Estate Lead Generation (Opulence Group, Florida USA) June 2017-July 2018 ● ● ● ● ● ● ● ● Lead Generation Skip tracing Managing and scheduling weekly mailings Assistance with creating, pulling, and sorting lists Light Data Entry Assisting with marketing building buyers list Posting and managing posts on craigslist and other forums Call Quality Assurance (1800 Remodel) Apr 2018 - Dec 2018 ● ● ● Conducted performance evaluation to identify and categorize agents as target achievers and non-achievers. Monitor daily call recordings, formulate google scoring sheet. Developed several scoring spreadsheets that are used to analyze call data. Send daily reports to Team Managers Call Quality Assurance(Social Security Account) ● ● ● Listen to calls/ monitor agents live and in real time Listen, score and send the feedback to Google Sheet and if there’s a bad lead immediately send it to their Team Leaders and Managers for coaching and call backs. Send daily reports regarding the percentage of the Good and the Bad Leads through Excel. General Virtual and Admin Assistant (Upwork) Sept 2018 - 2019 ● ● ● ● ● ● Administrative tasks, monitor emails, setting appointments, Travel Arrangements Answer and direct phone calls; organize correspondence and answer emails Transcribe meetings, podcasts, conference Manage social media accounts and replies, manage Facebook Group and moderate the content Book customers’ appointments and make follow up calls Handle correspondence and respond to inbound calls from customers Online English Tutor Sept 2018-Dec2018 ● ● Teach English Via Skype for a Russian and Israelli students Provided consistent feedback to students related to each lesson taught EDUCATION University of Southern Mindanao AB Psychology