Lea Vicencio

LEA ESGUERRA-VICENCIO Quezon City, Philippines -- PROFESSIONAL SUMMARY A dedicated and results-driven professional with a strong background in business administration and a track record of efficiently managing tasks and projects. Demonstrated expertise in customer service, process improvement, and organizational efficiency. SKILLS • • • • • • Admin Task Management Calendar Scheduling and Management Customer Service Data Entry Email Management Account Receivables Invoicing • • • • • • Inventory Management File Organization Order Management and Optimization Process Improvement Abilities Problem-Solving Skills Web Research PROFESSIONAL EXPERIENCES Virtual Assistant (Part-Time) Tanya Nasr | Jan 28, 2021 – CURRENT Responsible for precise data entry into Xero for clients' accounts receivable on a bi-weekly basis. Virtual Assistant (Part Time) Abstract PR | Nov 2020 – Present • Proficiently handled calendar scheduling, conducted research, and facilitated Zoom meetings. Customer Success Associate (Part Time) Chaos | May 2022 - Apr 2023 • Provided prompt responses to customer inquiries and emails. • Offered top-tier customer service as the primary point of contact. • Managed relationships with suppliers and manufacturers in the US, Asia, and Europe. • Tracked and optimized order processes. • Systematically maintained and organized files and records. Data Entry and System Update Admin Assistant (Part Time) Merch Global -Canada Jan 2021 - Aug 2021 • Meticulously updated and maintained pricing and stock levels within the Inventory System. • Uploaded merchandise photos on the website. • Accurately reconciled and updated inventory spreadsheets. Virtual Personal Assistant (Part Time) Harry Marcus Ltd | Aug 2018 - July 2019 • Conducted thorough web research, tested applications, managed data entry, and efficiently scheduled events and appointments. Securities Trade Processing Junior Analyst ING Global Services | Sept 2016 - July 2017 • Successfully oversaw the migration of Sprinter Trade processes from the Netherlands to the Philippines. • Efficiently pre-matched, settled, and reconciled failed trades. • Managed email communication, escalations, and interactions with counterparts in the Netherlands. Equity Trade Associate (Broker Matching, Pre-Settlement) HSBC Data Processing Incorporated | Feb 2011 - Nov 2014 • Acted as the team's point of contact. • Skillfully managed the migration of Asian market process pre-match trades for Asian, EMEA, UK, and US markets. • Supervised team escalations, schedules, and task delegations. • Expertly handled email communication and monitored market trades. Customer and Sales Representative Sykes Asia Incorporated | Apr 2006 - Oct 2008 • Consistently met and exceeded monthly sales targets through inbound and outbound calls. • Provided exceptional customer service, resolving phone service and billing-related customer complaints with precision. Customer Relations Assistant Megaworld Corporation | Aug 2002 - Jan 2008 • Proficiently prepared certifications, memos, statements of accounts, and month-end reports. • Monitored and expedited property title processing and release. • Responsively addressed inquiries via phone, email, snail mail, or in-person interactions. Management Trainee (Project-Based) Buffalo by David Bitton | Aug 2001 - Jan 2002 • Efficiently managed storekeeping, handled store funds, and executed sales deposits. • Accurately prepared daily and month-end sales reports, inventory reports, and employee schedules. Administrative Crew Jollibee Foods Corporation| Feb 1999 - July 1999 • Meticulously handled store and cashier funds. • Expertly prepared End of Day Sales Reports. • Issued crew uniforms and exit clearances with precision. • Maintained strong relationships with banks for bill and coin replenishment. Counter and Soda Person Jollibee Foods Corp. | Jul 1998 - Dec 1998 • Delivered exceptional customer service, ensuring utmost satisfaction. • Precisely took, assembled, and served customer orders. • Skillfully prepared soda, juices, and soft-serve products. • Conducted thorough training of new team members. Counter Person Jollibee Foods Corp. | Oct 1997 - Mar 1998 • Consistently provided top-tier customer service, exceeding customer expectations. • Accurately took, assembled, and served customer orders. • Conducted comprehensive training for new team members. EDUCATION Bachelor of Business Administration – Management Polytechnic University of the Philippines, Manila, Philippines CERTIFICATES Certified Yellow Belt in Lean Six Sigma TESDA NC2 - Bread and Pastry Certificate (2017) AWARDS • Implementation of two time-saving projects. • Successful migration of two new processes from Malaysia and the Netherlands to the Philippines (HSBC/ING Bank). • Awarded Best Employee of the Month at HSBC (1st - 3rd Quarter 2013). • Recognized as Crew of the Month and Ms. Hustle at Jollibee Foods Corp. • Proficient in Zoom, Trello, Asana, Microsoft Office, Office 365, Google Workspace, and Canva.