Lea Palacio

LEA PALACIO SOCIAL MEDIA MANAGEMENT CUSTOMER SERVICE DATA ENTRY MANAGEMENT "I provide comprehensive remote assistance and administrative support to business owners, enabling them to shift their focus towards the vital aspects of their business." https://www.facebook.com/lea.palacio.1184 (- https://www.instagram.com/smmleeyah/ (--Quezon City, Philippines https://www.linkedin.com/in/leacpalacio https://www.onlinejobs.ph/jobseekers/info/822019 https://www.upwork.com/freelancers/~-c77fb0bbb2d Administrative Support: Provide general administrative support, including managing correspondence and answering phone calls and emails. Communication Management: Handle virtual communication on behalf of the client, including email management, responding to inquiries, and drafting and proofreading documents and correspondence. Data Entry and Organization: Input and maintain data in spreadsheets, databases, and other digital tools. Research and Analysis: Conduct online research, gather data, and provide summaries or reports as required. Assist in analyzing information and presenting findings. Social Media and Online Presence: Help manage social media accounts, including content creation, scheduling posts, and responding to comments or messages. Maintain an active and engaging online presence for the client or business. Customer Service: Respond to customer inquiries and provide support remotely. Handle customer complaints or issues, ensuring a satisfactory resolution. Administrative Systems and Tools: Utilize virtual tools, software, and applications to streamline administrative tasks, document sharing, and project management. Assist You In The Best Possible Way. Lea C. Palacio I-I (- I Quezon City I 1119 I Philippines E M P L O Y M E N T H I S T O R Y Toys for Trucks (Full Time ) Data Entry Specialist October 2019 - Present ROLES: Enter and update car-related information, including make, model, year, mileage, VIN (Vehicle Identification Number), features, specifications, pricing, and other relevant details into the designated google spreadsheets. Upload and associate car parts images with corresponding listings, ensuring high-quality visuals and accurate representation of each vehicle. Verify and review entered data for accuracy, completeness, and consistency. Cross-check information against provided sources, such as vehicle documents or specifications, to ensure data integrity. Optimize product listings by utilizing appropriate keywords, descriptions, and other relevant details to enhance searchability and improve visibility on online platforms. Guide Education - United Kingdom (Full Time ) General Virtual Assistant March 2021 - June 2023 ROLES: Assisted with the setup, LMS platforms. Reporting to support students in navigating LMS features, troubleshooting issues, and ensuring smooth usage. Served as a point of contact for students, addressing inquiries related to course materials, technical issues, or general support. Provide guidance on accessing resources, submitting assignments, and participating in online discussions. Provided general administrative support, including video uploads, quality control and handling course details related to educational programs Develop and curate engaging and impactful Quran-related content for social media platforms, including text-based posts, images, videos, and graphics. Ensure content is accurate, authentic, and aligned with Islamic teachings. Manage social media accounts (FB, Instagram Tiktok and You tube) dedicated to Quranic teachings. Regularly scheduling and post contents. Develop and implement a comprehensive social media strategy to increase the reach, visibility, and impact of Quranic content. Stay updated with social media trends and utilize analytics to optimize content performance. Facilitate communication and collaboration among educators and students. Assist in managing email correspondence and coordinating virtual events or webinars Searching for updated Quranic Teachings to ensure accuracy and authenticity in content creation and engagement. Develop comprehensive Facebook advertising strategies to promote Quranic content, products, or services. Create compelling and visually appealing Facebook ads that effectively convey Quranic messages, features, and benefits. Identify and define target audience segments based on demographics, interests, and behavior related to Quranic topics Set up, launch, and monitor Facebook ad campaigns. Optimize campaign settings, budget allocation, and bidding strategies to maximize reach, engagement, and conversions. Conduct A/B tests on ad creatives, ad copy, targeting options, or other campaign elements to identify the most effective combinations. Assist You In The Best Possible Way. Lea C. Palacio I-I (- I Quezon City I 1119 I Philippines E M P L O Y M E N T H I S T O R Y Piang’s Creation ( Part Time) Social Media Management March 2021- April 2021 ROLES: Develop and curate engaging and visually appealing content showcasing baby gowns, including high-quality images, videos, and graphics Manage social media accounts dedicated to promoting baby gowns. Regularly post content, respond to comments and messages, and foster engagement with the online community. Coordinate social media campaigns for product launches, sales promotions, or special offers. Ardent Digital Solutions (Internship) Social Media Management January 2021 - February 2021 ROLES: Assist in creating engaging and visually appealing social media content, including text-based posts, images, videos, and graphics. Used content calendar to plan social media posts in advance. There are dates, times, platforms, and content to be shared on the calendar. Surge Marketplace f.k.a. FVA Consultancy (Intership) Social Media Management & Marketing November 2020 - December 2020 ROLES: Assist in creating engaging and visually appealing social media content, including text-based posts, images, videos, and graphics. Used content calendar to plan social media posts in advance. There are dates, times, platforms, and content to be shared on the calendar. AFNI Philippines (Local - Fulltime) Customer Finance Associates October 2018 - October 2019 ROLES: Provide prompt and professional assistance to customers regarding their financial inquiries, billing questions, payment issues, and account management. Respond to customer inquiries via phone in a timely and courteous manner. Facilitate payment processes, including accepting payments, processing credit card transactions, and updating customer payment information. Assist customers with setting up and managing payment plans or arrangements as needed. Reconcile customer accounts to ensure accuracy and resolve any discrepancies. Investigate and resolve issues related to missing payments, incorrect charges, or billing disputes. Collaborate with other departments, such as Sales or Operations, to address customer account issues effectively. Build and maintain positive relationships with customers by demonstrating empathy, professionalism, and effective communication. Understand customer needs and proactively identify opportunities to improve their financial experience. Strive to achieve high levels of customer satisfaction by providing exceptional service, resolving issues promptly, and going above and beyond to meet customer needs. Seek feedback from customers and use it to improve processes and enhance customer experience. Assist You In The Best Possible Way. Lea C. Palacio I-I (- I Quezon City I 1119 I Philippines E M P L O Y M E N T H I S T O R Y Convergys Philippines (Local - Fulltime) Customer Support Associates April 2014 - May 2018 ROLES: Gather relevant data from internal systems, and external sources. This may include company information, financial data, credit ratings, industry benchmarks, and market trends. Ensure the accuracy and completeness of the data collected. Review the report for accuracy, clarity, and consistency. Verify that all data sources and references are properly cited. Proofread the report to ensure it is free of grammatical and typo errors. Contacting key stakeholders, such as senior management, investment bankers, and legal teams, to understand the specific objectives of the M&A research. Define the scope of the research, target industries, and regions for analysis. Create comprehensive reports summarizing the findings of the M&A research. Present the analysis, key metrics, valuation results, risk assessment, and recommendations in a clear and concise manner. Ensure that reports are accurate, well-structured, and adhere to company standards. Adhere to strict confidentiality requirements when handling sensitive information related to potential M&A transactions. Conduct research and analysis with integrity and maintain the highest ethical standards throughout the process. Expert Global Solutions fka NCO-RMH - Philippines (Local - Fulltime) Customer Service Representative October 2008 - April 2014 ROLES: Responded to customer inquiries promptly and professionally, addressing their concerns, questions, and requests related to products, orders, deliveries, returns, refunds, account management, and other general support issues. Provide accurate and relevant information to assist customers effectively. Investigate and resolve customer issues and complaints in a timely and satisfactory manner. Utilize available resources, tools, and systems to identify solutions and resolve problems promptly. Collaborate with internal teams as necessary to address complex issues. Assist customers with order placement, tracking, and modifications. Update customer accounts, shipping addresses, and payment information as needed. Provide information on product availability, pricing, and delivery options. Strive to deliver excellent customer service and ensure customer satisfaction. Listen actively to customers, empathize with their concerns, and provide appropriate solutions. Aim to exceed customer expectations by going the extra mile to address their needs. Assist customers in resolving technical issues related to Amazon's website, mobile app, or digital products. Provide basic troubleshooting guidance, including clearing cache, resetting passwords, or navigating through different features. Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in the appropriate systems. Prepare reports or summaries as required to provide insights into customer trends, common issues, or feedback for process improvements. Adhere to Amazon's policies, procedures, and quality standards while handling customer interactions. Ensure compliance with data protection, privacy regulations, and security protocols to safeguard customer information. Stay updated on Amazon's evolving products, services, policies, and customer service best practices through training programs and self-learning. Actively seek feedback from supervisors, incorporate learnings into daily interactions, and identify opportunities for personal and professional growth Assist You In The Best Possible Way. Lea C. Palacio I-I (- I Quezon City I 1119 I Philippines E D U C A T I O N A N D T R A I N I N G S E D U C A T I O N University of Perpetual Help Rizal (ALTA) Undergraduate- Parañaque National High School (Main campus) T R A I N I N G S & 1997 - 2001 Graduate C E R T I F I C A T I O N S Finishing Course for Call Center Agent - NC II 2007 Amazon.com Product Knowledge and Customer Service 2008 Kindle Product Knowledge Upskill 2008 Amazon.co.uk Customer Service Upskill 2009 Problem Solving Skills 2009 Basic Excel Training 2009 Quality Coach Training 2013 Sprint Telecom Technical Support Product Knowledge 2014 New hire Training for Dun & Bradstreet Wave 23 2014 Sprint Product Knowledge and Customer Service 2018 Social Media Management and Marketing 2020 Social Media Management 2021 Amazon Product Research 2021 Amazon inventory Management 2021 Amazon Store Management 2022 Prova VA - Basic FB Ads Management 2023 Digital Marketing Freelancer 2023 Assist You In The Best Possible Way. Lea C. Palacio I-I (- I Quezon City I 1119 I Philippines S O F T & H A R D S K I L L S Communication Skills Social Media Management Organizational Skills Amazon Store Management Time Management Product Research Attention to Detail Customer Service Self motivation Data Entry Cloud based App Proactive Attitude Reliable Resourceful Creative Problem-Solving Abilities Administrative Skills Spreadsheet Skills Online Research Integrity Accuracy Honest and Trustworthy Multitasking Working Unsupervised Accountability Leadership Assist You In The Best Possible Way. Lea C. Palacio I-I (- I Quezon City I 1119 I Philippines R E F E R E N C E S Catalina Alacantara Sales Manager Weltanchung Corp (-- Kristina Maria Santiago Agent - AFNI Philippines (-- Shela Heramis CEO - Ardent Digital Solutions (-- Jynelle Motilla Coach - Your VA Buddy (-- Sam Stockman CFO - Guide Education (- sam.stockman@guideeducation. co.uk Jimmy Cativo Data Entry Specialist - TFT (-- Grace De Manuel Virtua Assistant - Guide Education (-- Prince Tapia Agent - Concentrix (- Maria Korina Bertulfo CEO - Filipino Homebased Moms (-- Assist You In The Best Possible Way. Lea C. Palacio I-I (- I Quezon City I 1119 I Philippines