Lea Marie Devanadera

LEA MARIE DEVANADERA Account Specialist - ePayment WORK EXPERIENCE ACCOUNT SPECIALIST - e-Payment TDCX (MY) SDN BHD January 30, 2024 - Up to present PROFESSIONAL PROFILE Dedicated and results-driven Customer Service Executive with 17 years of experience in driving customer satisfaction and providing exceptional customer support. Proven track record for implementing effective customer service strategies, and achieving each company goals. Seeking an opportunity to leverage my skills and experiences to improve customer experiences and contribute to the success of a dynamic organization. Location: One Residence Condominium, #6 jalan satu, chan sow lin, KL 55200 Email:-Phone: - WhatsApp: - LinkedIn: https://www.linkedin.com/in/lea-mari e-devanadera-5a-/ Tasks: ● Supporting e-Payment users via phone, chat and email. ● Investigate and research user issues and identify and escalate bugs so they can be resolved as quickly as possible. CLIENT SERVICES EXECUTIVE DH SSC Malaysia SDN BHD (foodpanda Malaysia ) May 2021 - October 25, 2023 Tasks: ● Working on administrative task related to BPO. ● Saving, keeping, and updating BPO related documents (Google sheets, Excels. SOP’s) ● Setting up sessions with potential BPO Partners to gauge the utility and viability of prospective working relationships. ● Working with all internal stakeholders to align the concerns of the BPO partners. ● Ensuring regular contact with existing BPO Partners to maintain company’s presence. ● Doing site visits if necessary - checking Partners facilities if their agent is having a good work environment. – visiting site of the potential partner as well. ● Responsible to align with internal stakeholders and BPO partners on scheduling quarterly business review. LOGISTIC SERVICE EXECUTIVE DH SSC Malaysia SDN BHD ( foodpanda Malaysia ) Feb 2019 - May 2021 Tasks: ● Assisting riders on queries on their live order deliveries. ● If the rider can't find the customer, we may need to call the customer to check their address and (map) pin if correct. ● Calling vendor to check if the rider arrives in the restaurant and check the status of the order as well. RELEVANT SKILLS ● ● ● ● ● ● ● Data Presentation Call Handling Computer Operation Multitasking People Management Microsoft Office Usage Google Suite Apps Usage WORK EXPERIENCE OPEN ENROLLMENT SPECIALIST ADP Philippines Aug 2018 - Feb 2019 Tasks: ● Responsible for supporting a client through their annual open enrollment process. This includes all project management. ● Serve as client project manager during the client's open enrollment period across all ADP-related tasks and requirements. ● Doing outbound calls by setting up a meeting with the client together with their finance team to talk about their insurance design. TECHNICAL SUPPORT REPRESENTATIVE West Contact Services, Inc. Feb 2014 - Jan 2018 LANGUAGES ● ● Filipino English ● Updating internet modem of a Comcast Customers. ● Inbound calls – basic troubleshooting of customer’s internet, cable and phone problem. ● Handle customer’s billing query. ● Dispatch Technicians for onsite repair. ● Modify Internet plans for eligible customer, if eligible. BUSINESS PROCESS ASSOCIATE American Data Exchange Services, Corp. Feb 2009 - Feb 2014 ● Data encoder of important details in US documents such as deeds, mortgages, and court papers. ● Researching for legal property, warranty deed and mortgages. ● Encode information that is difficult to read. ● Completion of forms and correcting information. ● Analyzing legal documents and data into the necessary fields. CAST MEMBER Enchanted Kingdom April 2007 - Sept 2007 ● ● ● Attending guests with their query. Responsible for guest’s safety. Supervise all guests at all times. EDUCATION College - AB Psychology Dalubhasaan ng Lunsod ng San Pablo 2001 - 2005 Secondary SPCNHS Del Remedio Annex IV 1997 - 2001 Elementary San Juan Elementary School 1991 - 1997 CHARACTER REFERENCES Mr. Adamson Tauro Head of Department – Workforce Management DH SSC Malaysia SDN BHD Southgate Commercial Centre | No. 2, Jalan Dua | Off Jalan Chan Sow Lin | 55200 Kuala Lumpur Mobile # - Ms. Yeoham Mahendran Team Lead TDCX (MY) SDN BHD Level 18 NU Tower 2 Kuala Lumpur Sentral 50470 Mobile # -