Lea Dianne Pepito

Lea Dianne Q. Pepito Block 3 Lot 27 Cybergreens Barangay Santiago General Trias, Cavite 4107 Cell phone No.: - E-mail Add:-Skype ID: ennaidael Facebook: https://www.facebook.com/ennaidael WhatsApp: - SKILLS • • • • • • • E-commerce store management (Shopify, Amazon, eBay) Setup Shopify store from scratch Create and optimize Facebook Ads Customer Service and Email Support Graphic design using Canva WordPress Design – DIVI Theme Ticket Management (Zendesk, Freshdesk) JOB EXPERIENCES E-commerce Store Manager September 2020 – present JOB DESCRIPTION: • Manage Shopify, eBay and Amazon store • Product Listing (images, description, pricing, SEO) • Design infographics and promotional posters • Perform market research, competitor analysis and weekly pricing reviews • Respond to Zendesk tickets and Facebook messages. E-commerce Specialist June 2018 – April 2019 JOB DESCRIPTION: • Set up and manage Shopify account. • Create Facebook Ad sets, split testing ads, and FB business Manager. • Product research • Engage with supplier for ordering and tracking delivery of the package. • Administrate the creation and publishing of relevant, original, high-quality content for all social media platform. • Manage or oversee all social advertising campaigns. Amazon Seller Virtual Assistant June 2017 – June 2018 JOB DESCRIPTION: • Product research • Lists items for sale on Amazon • Verifying product inventory accuracy • Fulfill orders with merchants • Coordinates with different carriers in tracking packages • Handling customer service and returns Team Leader • Responsible for planning and maintaining work systems, procedures, and policies • Manages team schedule • Handles escalation and hot issues • Help client coordinate future hires. Network Implementation Engineer Accenture (Verizon Account) March 2012 – January 2017 JOB DESCRIPTION: • Responsible for the logical configuration of network equipment. • Handles assigned project such as Network Migration of customer's branches. • Responsible for configuration adjustments as required for management acceptance testing. • Ensures configurations meet customer expectations as well as industry and product standards. • Responsible for the documentation of every network activity performed. Technical Support Professional (Systems Engineer - Trend Micro) Sykes Asia, Inc. October 2011 - January 2012 K-Pointe Building 23 Gilmore Street cor. Aurora Boulevard New Manila, Quezon City 1112 JOB DESCRIPTION: • Provides Technical Support for Trend Micro security product • Take inbound and outbound support calls via phone • Manage open cases to resolution • Meet business objectives and team targets defined by SLAs and Scorecards • Use existing knowledgebase, published solutions, documentations and simulation in resolving cases Technical Support Professional (AT&T Managed Internet Service) Sykes Asia, Inc. May 2008 – October 2011 K-Pointe Building 23 Gilmore Street cor. Aurora Boulevard New Manila, Quezon City 1112 JOB DESCRIPTION: • Call receipt (first point of contact for Customers for problem recording) • Initial technical problem analysis during Live Call handling • Pro-active network monitoring • Work with internal support groups and recommend diagnostic tests based on degree of service impairment • Negotiate and coordinate with other support centers PERSONAL PROFILE Date of Birth Place of Birth Civil Status Height Weight : : : : : February 14, 1987 Pasig City, Phil. Married 5’ 0” 120 lbs. EDUCATION ATTAINMENT Tertiary Education BS Computer Engineering- Technological Institute of the Philippines 1338 Arlegui st. Quiapo, Manila, Philippines Secondary Education 1999 -2003 Rizal High School Dr. Sixto Antonio Avenue, Caniogan, Pasig City, Philippines Primary Education 1993 -1999 Pasig Elementary School Caruncho Ave., San Nicolas, Pasig City, Philippines