Lea Ann D. Nuñez
431 Angelsite St., Tugatog, Orani, Bataan
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Objective
To seek a fulfilling position in a progressive, forward-looking company that would allow me to fully contribute my knowledge and skills at the same time would provide opportunities for personal growth and professional advancement.
Work Experience
Photographer – Freelance
January 2014- present
Event coverage i.e. weddings, birthdays and studio photoshoot
Post processing of photos using Adobe Lightroom and Adobe Photoshop
Video editing using Sony Vegas 13
West Corporation
24F Exportbank Plaza, Gil Puyat cor. Chino Roces Avenue, Makati City
Voice Services Manager
March 2011 – August 2015
Responsible for proactively coordinating and managing complex order lifecycle support for clients and service commitments necessary to exceed client expectations by providing a single point of contact from receipt of project through successful delivery
Receive telecommunications projects/ requests from customers and validate the accuracy of the information provided
Proactively maintain an understanding of escalation processes established for each step of project lifecycle, ensuring it is followed when needed
Assist in resolving routine issues by identifying issue(s) and researching in a timely manner
Establish an excellent working relationship with assigned client and continuously strive to improve the level of overall service, including participation in client meetings and conference calls in order to identify issues and make recommendations on how to eliminate future occurrences
Gigafix Computers and Office Solutions
Pasay City
Self Employed
August 2009 – March 2011
General management of the business, working with clients and suppliers
Coordination and scheduling with the staff regarding client schedules
Teleperformance, Philippines
14F Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City, 1605
Relationship Manager – Barclay Card Services
March 2009 – August 2009
Answers customers’ inquiries regarding Credit Card accounts, mostly Billing inquiries, payments, and other general inquiries
APAC Customer Services, Inc.
Cubao, Quezon City
Customer Service Specialist- Humana Provider Services (Health Insurance)
July 21, 2008-January 16, 2009
Responsible in handling inquiries from doctors and other healthcare providers regarding members’ health insurance specifically on coverage, benefits and claims.
Teleperformance, Philippines
14F Octagon Building, San Miguel Avenue, Ortigas Center, Pasig City, 1605
Customer Service Specialist- Helio Member Services (Telecommunications)
February 1, 2008- June 30, 2008
Responsible for assisting members regarding billing inquiries and consumer general questions such as line activation and product specifications
Customer Service Specialist- Sprint Account (Telecommunications)
May 1, 2007- January 30, 2008
Responsible in answering inbound calls and handling consumer general inquiries particularly billing and activations
Promotes and offers new products and services to customers.
Educational Background
Tertiary
University of the Philippines- Diliman
Diliman, Quezon City
Bachelor of Science in Community Nutrition
June 2003- April 2007
Secondary
Jose Rizal Institute
Orani, Bataan
June 1999- April 2003
Primary
Orani North Elementary School
Orani, Bataan
June 1993- April 1999
Organizations
Philippine Association of Nutrition- Alpha Chapter
University of the Philippines- Diliman
Member June 2006- April 2007
Personal Information
Age: 29
Birthdate: November 28, 1986
Place of Birth: Orani, Bataan
Citizenship: Filipino
Religion: Roman Catholic
Language/ Dialect: English/Filipino
Height: 165 cm
Weight: 135 lbs.
Skills: proficiency in MS office applications
Project Management
Excellent Communication skills
Character References
Available upon request.
