Le Kao

LEE EDWARD KAO- | [https://lee-edward-kao.github.io] | [Cell:-] | [Vancouver, WA] SENIOR PRODUCT MANAGER – STRATA DECISIONING ARCHITECT (COLLECTIONS & RECOVERY) CGI STRATA Decisioning Platform Owner | Business Logic SME | Enterprise Rule Engine Design | Cross-Functional Solution Architect | Production Support CORE IMPACT Designed 1,000+ production rules in CGI STRATA (largest U.S. Bank implementation) Maintained 100% SLA compliance for 10+ years on critical payment/collections decisions. Modernized STRATA from vendor-dependent tool to fully owned enterprise engine ($1.5M/year saved) TECHNICAL LEADERSHIP EXPERIENCE U.S. Bank |- Principal STRATA Architect |- Owned end-to-end CGI STRATA platform: Architected 1,000+ Card Recovery Collections business rules for ICS and TSYS: Pre-Charge-offs, Charge-offs, and Re-Decision Architected rules for Realtime-Settlement Collections Achieved 100% batch jobs (AUTOSYS) Process Improvement: Documented 1,000 + manual workflows that informed STRATA’s later automation rules (e.g., workflow logic) Partnered with Business Line Management and Research and Data Analyst and other developers to translate business needs into technical requirements. Key Achievements: Reduced false positives 35% via rule optimization Eliminated $1.5M/year in vendor cost Collections Training & Compliance Leader | *-* Team Development: Trained 100+ collectors on: Effective Payment Solutions: Negotiated repayment plans for delinquent accounts Regulatory Compliance: FDCPA, UDAAP, and bank-specific policies (100% QA audit pass rate) Customer Empathy: De-escalation techniques to retain relationships Performance Results: Reduced delinquency rates by 22% through targeted coaching Cut customer complaints by 35% via empathy-focused training TECHNICAL SKILLS Platforms: CGI STRATA, CACS C360 Tools: SQL, WinSCP/PuTTY, AUTOSYS, JIRA Methods: Agile Scrum EDUCATION & CERTIFICATIONS CGI STRATA Certifications: Advanced Rule Design Relevant Coursework: 120+University Credit | Chemistry Major | University Calculus I, II, III | Linear Algebra | Statistic | C++ | Unix