LAZARUS MERCY CHIDIEBERE
-|- Lagos Nigeria| Linkedin
Professional Summary
Dynamic and results-driven marketing professional with over 4 years of experience in brand
strategy, customer support, and lead generation. Proven ability to increase brand visibility, drive
customer engagement, and convert leads into loyal clients through targeted campaigns and
personalized customer experiences. Skilled in leveraging CRM tools to manage customer
relationships, streamline workflows, and optimize sales pipelines. Adept at combining
data-driven insights with creative strategies to deliver measurable growth and long-term business
value.
Core Skills
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Marketing Strategy & Campaigns
Customer Support & Engagement
Lead Generation & Conversion
CRM Tools (e.g., HubSpot, Salesforce, Zoho, or specify)
Market Research & Analytics
Digital Marketing (SEO, Email, Social Media, Ads)
Brand Development & Visibility
Communication & Relationship Management
Email Management
Appointment/Scheduling
Professional Experience
Marketing Associate
O.P Ventures - June 2024-May-2025
● Supported brand development and campaign execution across multiple digital platforms.
● Conducted market research to identify opportunities and customer needs.
● Assisted in managing social media and email campaigns, increasing engagement by
90%.
● Provided customer support through various channels, ensuring timely and professional
responses.
Marketing & Customer Support Specialist
Sley-Kez Nigeria Limited -September 2021-May 2024
● Developed and executed integrated marketing campaigns that improved customer
engagement and brand awareness.
● Managed end-to-end lead generation process, from prospecting to nurturing, resulting in
a 98% increase in qualified leads.
● Leveraged CRM tools to track customer interactions, optimize workflows, and enhance
client satisfaction.
● Collaborated with sales and product teams to align marketing initiatives with business
goals.
● Resolved customer inquiries efficiently, improving retention and client loyalty.
Education
HND Upper Credit in Marketing
Federal Polytechnic Nekede Owerri – 2021
References
Available upon request
