Lazar Mitrovic

Experience in customer support via email, chat and inbound calls. Support for both hardware and software, proactively involved in creating new procedures and new tools.

Also, experience in data analysis and billing processes, using Microsoft Excel and other Microsoft tools.

Fluency in English language and have a native level of Serbian language.

Looking for an opportunity in previously mentioned fields.

Skills that I posses include: Microsoft Office, customer services, data analysis, analytical skills, project management, customer experience, Oracle database, problem solving management.