Layla Dijkstra

Layla Dijkstra Coordinating and facilitating is what I like to do. With a background in hospitality, I have learned to look at my work with a service-oriented mindset, quickly adapt to changes and always seek solutions. I use these skills to contribute to sustainable change and make an impact in my day-to-day work. Contact --Apeldoorn, Netherlands /in/layla-dijkstra/ Skills Planning & Organizing Time management Effective communication Detail oriented Problem solving Customer-/ service focused Technical MS Office Google Suite Jira Pardot Wordpress Canva Teams & Zoom Zendesk & Dynamics Languages Dutch - native Work experience SENIOR PRODUCT IMPLEMENTATION OFFICER Rainforest Alliance | February 2023 – September 2024 Project planning and execution Delivery of communication plans, trainings and knowledge assets for users. Project coordinator between different departments (Tech, Communications & Marketing, Training and Customer Support) DEPARTMENT COORDINATOR Rainforest Alliance | June 2021 – February 2023 Organization of workshops, meetings and business travel. Onboarding of new colleagues in the department. Administrative support in finance and HR. PROGRAMME COORDINATOR - BUSINESS TRAVEL Booking.com | 2018 – April 2021 Organizing flights, accommodations, events (3000+ attendees) and visa applications for leadership members of Booking.com, colleagues in Amsterdam, and external guests and partners Optimization and scale-up of our internal business travel program PROJECT COORDINATOR - TRAVEL Outsight Travel | 2016 - 2018 Responsible for the sales of individual travel to destinations in Asia, Africa, and South America Client support from A to Z, organization of flights, accommodation, and excursions. Education 2009 - 2013 : NHTV, Univertsity of Applied Sciences Bachelor Degree - International Tourism Management & Consultancy. English - fluent Graduated in 'sustainable certification in tourism'. Spanish - beginner September 2011 - February 2012 : Erasmus exchange, Universidad Politecnica de Valencia. All courses followed in Spanish. VIRTUAL ASSISTANT | PROJECT COORDINATOR | CUSTOMER EXPERIENCE