Laxmi Giri

Laxmi Giri CAREER MISSION To work for a prestigious organization that offers me the opportunity to address challenges, further develop competencies towards achieving excellence in the service industry. EDUCATION- Delhi University Bachelors of Arts 2008 NP Bangali School Secondary Education 2006 NP Bangali School Primary and Secondary Education PROFESSIONAL EXPERIENCE Over 6 years of focused and versatile experience in conceptualizing and managing loyalty programs and CRM for leading hospitality businesses in India. A: Senior Sales Consultant and Team Leader (In Training)– Eat, Drink and More Membership Program for The Westin Gurgaon and The Westin Sohna Road on behalf of GMS Group (October 2010-May 2017 ) B: Guest Relationship Executive in Raddison Blu (Dwarka) (JUNE2017-MAY2018) C: Currntly working in pride plaza hotel as a guest relationship executive GMS operates F&B loyalty programmes for some of the most esteemed hotel brands in Asia Pacific (including such brands as St Regis, Conrad, JW Marriott and Luxury Collection). 1. Provide leadership to the team 2. Training/mentoring/coaching of new recruits as well as existing team members 3. Responsible for motivating telemarketers to enhance program sales, increase productivity and generate revenue 4. Team management/conflict management 5. Control Attrition by sharing effectively and timely feedback/improvement plan with the team 6. Familiarization and knowledge of all membership products of the company 7. Interface with the immediate supervisor and develop a calling plan based on generated leads/cold calls 8. Ensure sales cost efficiency by calling in the same geographical area for the week or the day 9. Collect relevant databases and referrals on each call for direct sales and tele marketing 10. Organize and track prospects and leads - track Hot and Warm Leads / separately report Bulk opportunities and sales in pipeline status 11. Responsible for identifying and establishing sales opportunities and potential customers proactively, by using the presence in any geographical area to make cold calls 12. Presenting and selling hotel memberships and loyalty services to potential client ADDITIONAL SKILLS   Key Strengths: Proactive, Innovative, Excellent Communications, Team Player, Honest Interests: Cooking,, Tennis, Chess, Travelling, Music, Cinema PERSONAL DETAILS      Date of Birth: 09/02/1989 Marital Status: Married Languages: English, Hindi Telephone Number: Mobile - E-mail:-