Lawrence Sher Leda

I’m a dedicated and adaptable professional with experience in customer service, telecommunications, and travel support. In my previous roles, I’ve worked with customers through both calls and chat, helping them resolve issues, navigate complex systems, and ensure their overall satisfaction. I’ve handled telecommunications accounts, where I assisted with service activations, billing concerns, and technical troubleshooting. I also supported travel accounts, helping customers book flights, manage reservations, and address last-minute travel changes. These experiences have taught me the value of patience, clear communication, and the ability to stay calm under pressure.

One of my key strengths is my ability to learn quickly. In every role I’ve had, I’ve needed to master new tools, platforms, and processes and I take pride in doing so efficiently. I enjoy breaking down complicated information so customers can understand their options and feel confident in their decisions. I believe that no matter the product or service, people want to feel heard and supported, and I make that a priority in every interaction.

Beyond customer service, I have a passion for researching and writing. I enjoy diving deep into topics, finding the most accurate information, and sharing it in a way that’s engaging and easy to understand. This is especially true when it comes to subjects I care about, like rap music. I’ve always admired how rap reflects real-life experiences, tackles social issues, and constantly evolves through creativity. I love exploring the stories behind the music, the artists, and the movements that shape the genre.

I believe these combined experiences and interests make me a great fit for roles that require both strong communication and analytical skills. I’m someone who’s committed to continuous learning, whether it’s mastering a new software platform, understanding customer needs, or researching a new topic. I’m also reliable and organized, which helps me balance quality with efficiency.

Ultimately, I’m eager for the chance to contribute to a team where I can apply my skills, grow professionally, and make a meaningful impact. I look forward to opportunities where I can connect with people, solve problems, and share knowledge in a way that adds value.