Lawrence Ogola

I am a Registered Nurse (BSN) and experienced Medical Virtual Assistant with more than 6 years of hands-on remote experience supporting healthcare providers, clinics, telehealth practices, and medical billing companies globally. My background spans revenue cycle management, medical billing and coding, virtual scribing, transcription, clinical documentation, research support, customer service, data analysis, and HIPAA-compliant administrative operations.

I specialize in full-service RCM functions including insurance verification, eligibility checks, charge entry, coding (ICD-10, CPT, HCPCS), claim scrubbing, denial management, appeals, underpayment recovery, payment posting, and audit support. Through my freelance and BPO roles, I consistently improve revenue performance — such as achieving a 95 percent first-pass claim acceptance rate and recovering over 150,000 dollars in underpayments through targeted audits, accurate coding corrections, and payer-specific analysis.

My experience includes direct work with EHR and EMR systems such as Epic, Cerner, AthenaHealth, Kareo, DrChrono, eClinicalWorks, Tebra, and others. I am also highly skilled with billing platforms like Availity, Waystar, and Nextech. I support clinicians through real-time and asynchronous virtual scribing, transcription, SOAP note drafting, chart preparation, patient triage documentation, and telehealth workflow management.

I bring strong analytics and automation skills, using Python, Excel (advanced formulas, pivot tables, VBA), and Tableau to streamline repetitive tasks, reduce administrative workload, improve data accuracy, and boost operational efficiency. One of my recent automation projects reduced manual charge entry time by 50 percent and enhanced workflow accuracy for a multi-provider practice.

Beyond billing and clinical support, I am experienced in healthcare content creation, developing case studies, blogs, grant content, and educational materials for organizations, helping them communicate medical information clearly and effectively. I have authored more than fifty healthcare articles and supported nonprofits in securing over 50,000 dollars in funding.

My background as a Registered Nurse in clinical research (ICH-GCP–compliant) further strengthens my ability to handle clinical data abstraction, informed consent processes, protocol adherence, and patient follow-up activities. I have worked in studies conducted by Aga Khan University and KEMRI, supporting both clinical and epidemiological research.

I am reliable, detail-oriented, technology-driven, and comfortable working across multiple time zones. Whether supporting billing teams, managing patient interactions, or handling back-office operations, I aim to deliver accurate, timely, and high-quality work that directly improves provider efficiency and patient experience.