LAWRENCE JAMES
SARABILLO
Davao del Sur |-| -
SUMMARY
Highly organized and detail-oriented Virtual Assistant with experience in sales, customer service,
and administrative support. Strong background in data management, communication, and task
coordination. Proven ability to handle multiple responsibilities efficiently, from email and calendar
management to documentation. Tech-savvy and proficient in Microsoft Office, Google Workspace,
CRM tools, and social media management. Adept at working independently and providing seamless
support to businesses and entrepreneurs.
WORK EXPERIENCE
Seasonal Remote | Sep. - Dec. 2024
Chat Support Specialist, ATIDIV
Resolved average of 200+ customer inquiries or tickets per day with customer satisfaction
rate of 95 to 100%.
Identified customers complex inquiries, reducing the resolution time by 10%.
Follow company set Standard Operating Procedures reducing escalations and improving
product knowledge.
Secretary of Government Organization, Harada Butai
Part Time | May 2020 - October 2023
Organized, documented and scheduled monthly meetings, ensuring accurate reports and
compliance with local government requirements.
Coordinated events, seminars, symposiums and activities for community engagement.
Creating graphics, infographics and handled all social media platforms ensuring timely and
updated social media accounts resulting in 50% increased engagement.
Customer / Technical Support Representative, VXI Global
Davao City | Aug. 2021 - Oct. 2022
Handled more than 100 calls per day, answering customer inquiries and resolving issues
contributing to a 10% improvement in First-Contact Resolution (FCR).
Assist customers in billing concerns, upgrading, appointments, technician visits and
constant upskilling reducing 50% transfer rate.
A team player actively supporting the team and a consistent performer.
TOOLS PROFICIENCY
Google Workspace
Microsoft Products
Slack
Trello
Gorgias
AI Tools
Canva
Shopify
Zoom
Social Media platforms
Calendly
Zendesk
ADDITIONAL INFORMATION
Technical Skills: Researching, Admin Skills, Managing and Handling Social Media Platforms,
Creating Graphics in Canva, Email Management, Customer Service, Copywriting, Travel
Bookings
EDUCATION
Bachelors Degree in Education
Southeastern College of Padada Inc.
