Lawrence Gil V. Hierco

Lawrence Gil Hierco Blk 13 Lot 22 Amaya Breeze Subd Amaya 2 Tanza, Cavite Philippines 4108 --Career Objective: I aim to be part of a fast-growing company where I can dedicate myself in providing high standard of efficiency expected from employees. I would like to use my knowledge and skills to the fullest and build a career where greater chances for growth are offered. Skills Software testing: Experienced in manual testing (applications, website functionalities) Digital literacy and Leveraging Technology: JIRA, CRM, HMTL, CSS, Trello, WordPress, MS Office Computer Hardware and troubleshooting Adaptability: Efficient under pressure, always meet deadlines Strong Verbal Communication Skills Organized and self-motivated to efficiently handle different tasks Work Experience June 2019 – AUG 2020 Quality Assurance Specialist / ECE Contact Centers Handling quality audit for calls from Insurance Auto Auction based in the US. Reporting to team managers and arranging coaching sessions for every agent. July 2016 – December 2018 QA Analyst / Arasus IT Solutions Inc, Philippines Mainly responsible for testing online casino websites and mobile applications. Executes test cases and submits bug reports to ensure website and software are ready for live environment. Task includes clear communication with developers in maintaining current website. June 2014 – March 2016 Quality Assurance Specialist / Acquire Asia Pacific Started as Product Specialist handling complaints for internet connections of Commander clients in Australia. Was promoted as sales verifier after 2 months and got regularized in a span of just 3 months. Through consistent work ethic, was promoted to a higher post handling quality reviews. Education March 2004 Bachelor of Science in Commerce/ Concordia College, Philippines Took up Bachelor of Science in Commerce major in Computer Management with above average grade. March 1997 Don Bosco Technical College / Philippines Finished primary and secondary education with specialty in Computer study. References Lou Chua Supervisor / Project Manager Arasus IT Solutions Inc. - Robert Oh Finance Manager Arasus IT Solutions Inc. - Marie Catherine Basabas Human Resources Manager Arasus IT Solutions Inc - / -