Lawanda Castle

 Lawanda Castle 116 Brunswick Avenue Spanish Town St. Catherine Email address-Telephone:- Professional Summary Highly motivated Customer Service Representative with a passion for delivering top-notch service and driving sales growth. Dedicated to building rapport with customers, resolving issues promptly, and maximizing sales opportunities. Strong communication and interpersonal skills combined with a proactive approach to meet customer needs and exceed expectations. Skills Interpersonal Skill, great communication skill Excellent time management Customer Service Data Entry Experience June 2024-Present Harry’s Furnituring FairField Road Spanish Town, St. Catherine August 2023-May 2024 Sagility Global Solutions Answer customers queries Provide information on products and services offered Maintain the expected quality Update customer’s account November 15, 2021- May 10, 2023 Iterum Connections. 6 Automotive Parkway Mandela Highway Kingston Sales Provide accurate information based on customer’s query Utilize cloudbase tool Update customer’s account accordingly August 2018-November 2021 W&L Wholesale & Retail (Kian) 17 Manchester Street, Spanish Town, St. Catherine Provide retail service to customers September 2016-December 2017 Greg's Grocery Shop FairField Road Spanish Town, St. Catherine Spencer’s Tailoring (Work experience) April 2014 Education September 2009-June2014 Spanish Town High CSEC Subject: English A Grade 3 Clothing and Textile Grade 3 Home Economic Management Grade 3 Friendship Primary School-September 2009-June 2014 Brown's Early Childhood Institution -September 1999- June2003 Lawanda Castle 20 FairField Road Spanish Town St. Catherine Email address-Telephone:- Dear Sirs/Madam, Good day, please consider this letter as an expression of seeking employment within your establishment for the role of Customer Service Representative. As an individual with more than 2 years customer service and sales experience ,I am confident that I will make a significant contribution to your establishment. Over the years I have developed a reputation of hard work. I have a warm and caring personality, which will go well with working with customers and other members of staff. I am a fast learner and will be productive in your organization. I am very grateful for the time taken to read my application. I look forward to being invited to an interview at which time is convenient to you. Sincerely Lawanda Castle (Ms)