Lawal Sukurat Yetunde

Calm, organized, and reliable support across chat, email, and phone.

Do you need someone who keeps things running while you focus on what matters most? That’s what I do.

I’m Sukurat, a tech-savvy Customer Support Specialist and Virtual Assistant with over 2 years of experience helping founders, startups, and growing teams manage customer interactions and backend operations.

I handle chat, email, and phone support, as well as day-to-day administrative tasks that keep your business running smoothly and efficiently. Whether it’s responding to customer inquiries, managing calendars, processing refunds, resolving disputes, or ensuring that no message goes unanswered, the goal is to achieve professional results.

What I offer:

✅ Customer Support (Chat, Email & Phone) – Friendly, empathetic, and prompt communication using tools like Freshdesk, Front App, Zoom, Slack, and Microsoft Teams

✅ Refund & Dispute Handling – Quick resolutions that protect customer satisfaction and brand image

✅ Inbox & Calendar Management – Organized scheduling and inbox control to reduce stress and improve response time

✅ Admin & Documentation Support – Data entry, CRM updates, research, file organization, and meeting notes

✅ SaaS and E-commerce Support – Ideal for digital and subscription-based businesses

✅ Tool Proficiency – Freshdesk, Freshworks, Front App, Trello, Asana, Google Workspace, Microsoft 365, Canva, Zoom

✅ Professional Communication – Clear, on-brand, and human support that builds loyalty

Results I’m proud of:

• Supported 65+ customers daily at GTBank with empathy and accuracy

• Reduced email and chat response times by 40% through improved systems

• Maintained accurate CRM records and resolved open tickets promptly

• Helped small teams stay organized and responsive with minimal supervision

I’m passionate about helping teams stay focused by managing the behind-the-scenes work that keeps operations running smoothly. If you’re looking for a reliable, proactive, and detail-oriented professional, I’d love to support your team’s success.