Lawal Omolara

I’m an IT & Digital Support Professional, a graduate of the Digital Witch Support Community, with hands-on experience supporting business systems, automating workflows, and improving operational processes.

I have practical experience working with tools such as Freshdesk, Zapier, CRM platforms, project management tools (Monday.com, Trello), Acuity Scheduling, Slack, Email Management and lead generation tools like Apollo, Google map, Yelp .

During my training and projects, I :

• Set up and configured Freshdesk accounts for businesses

• Integrated Freshdesk widgets into company websites

• Managed and optimized workflows using Monday.com

• Automated notifications and processes using Zapier and Slack

• Created and managed workspaces for scheduling and task tracking

• Supported teams using Kanban-based task management systems

• Assisted with lead generation and data organization for business growth

I enjoy combining technical tools with structured processes to help teams work more efficiently and deliver better results.

I’m currently seeking entry-level opportunities in IT Support, Digital Operations, Helpdesk Support, or Workflow Automation, where I can contribute my skills, continue learning, and add measurable value to organizations.