Lawal Adetola

LAWAL ADETOLA DAMOLA Ibadan, Nigeria - - --|linkedin PROFESSIONAL SUMMARY Highly empathetic and solution-focused customer service officer with over 3 years of diverse experience in delivering top-notch services to diverse customer based. Possessing a proven track record in customer support, customer engagement and retention and troubleshooting. Skilled in building strong relationships adapting to evolving customer needs, resulting in increased customer loyalty and retention. Proficient CRM tools, Microsoft office suite, Google suite, Email and live chat support, communication and interpersonal skills. SKILLS ●Customer service ●Customer support ●CRM tools (Hubspot, Freshdesk, Trello, Calendly, Zoho etc.) ●Email Management ●Technical support ●Live chat support ●Effective communication ●Google workspace ●Software skills- Ms Word, Excel, PowerPoint, zoom, google Meet, presentation tools. ●Time management ●Complaint resolution ●Order processing WORK HISTORY 02/2023 to 03/2024 Customer Support Officer Fast Sender Enterprise ●Responded to customers enquiries via phone, email and chat, resolving issues promptly. ●Achieved an average customer satisfaction rating of 85% ●Provided product and service information, troubleshooting support, and order status updates to customers. ●Assisted with marketing strategy development to increase public awareness and customer engagement. ●Documented customer interactions using CRM softwares, ensuring accurate records and data analysis. 04/2021 to 01/2023 Customer Service Representative Spotless guys professional cleaning service ●Provided accurate information about services, pricing, and policies. ●Successfully resolved an average of 90% of customer complaints on the first contact. ●Resolved customer complaints and concerns regarding cleaning services, billing and scheduling. ●Answered phone calls, emails, and chats in a timely and professional manner. ●Scheduled and confirmed cleaning appointment. ●Followed up with customers to ensure satisfaction and gathered feedback Career Break for a upskilling ● Took courses on customer support and on demand IT skills. 05/2019 to 12/2019 INDUSTRIAL TRAINING EXPERIENCE Federal college of Agriculture Akure (FECA) ●Assisted researcher and scientists in field and laboratory experience. ●Participated in workshops and training sessions to enhance knowledge and skills. ●Performed vetting and assessment of agro materials ranging from chemicals to seedlings and fertilizer. ●Contributed to data collection and data analysis for research projects. VOLUNTEERING EXPERIENCE Program Assistant Leading Ladies Global Foundation (LLG) ● Supported program implementation, such as workshops, coordination, training and activities. ● Helped with research, data collection, and evaluation. ● Delivered a speech about girl child education and welfare. ● Helped with administrative tasks, like data entry, mailings and public awareness. EDUCATION 2021 Bachelor of Agric: Agricultural Economics Adekunle Ajasin University Akungba TRAINING AND CERTIFICATIONS Digital Witch Academy Training Institute ●Customer support ●On demand IT skills