Lautaro Amin Damus

LAUTARO AMIN DAMUS PROFESSIONAL SUMMARY Detail-oriented and organized professional with a strong background in data entry, customer service, and technical support. I have a proven track record of efficiently managing information and ensuring accuracy in data handling. My experience in sales assistance and social media management has honed my ability to communicate effectively and work collaboratively across teams. I am skilled in using various software tools to optimize processes and improve data accuracy. I am committed to delivering highquality results and enhancing customer satisfaction through meticulous attention to detail and a proactive approach to problemsolving. PERSONAL DETAILS PROFESSIONAL EXPERIENCE Sales Manager Argentina October 8, 1997 EDUCATION Bachelor's Degree in Psychology Universidad de la Cuenca del Plata / Posadas Started 2020 – Ended 2024 Outstanding performance in core psychology areas. Bachelor's Degree in Economics Started 2016 – 2020 (Four years completed) * Completed four years, with all third-year courses passed. * Solid foundation in economics, finance, accounting, and business administration. High School Diploma in Natural Sciences Colegio Roque González / Posadas 2015 LANGUAJES English (Advanced – Cambridge First Certificate in English, FCE) Spanish: Native Velvet Agency / Remote Nov 2023 – Aug 2025 Managed client accounts specializing in digital content sales and social media strategies. Acted as the main point of contact for clients, ensuring clear communication and personalized solutions to meet their needs. Developed strong relationships with clients, leading to increased satisfaction and repeat business. Collaborated with marketing and creative teams to generate innovative ideas, boosting campaign effectiveness. Customer Service – Technical Support StartApp / Remote Mar 2021 – Jul 2022 * Resolved technical issues, installations, and functionality for rapid client resolution across multiple channels. * Provided feedback to developers for continuous product improvement and conducted pre-launch quality assurance. * Trained new team members on rapid response protocols. * Delivered bilingual (English/Spanish) customer support with timely and effective responses. Technical Support Datanet / Remote Jan 2020 – Nov 2020 * Delivered technical assistance and solutions, ensuring high-quality continuous service. * Resolved over 500 monthly incidents via chat/phone, reducing wait times and boosting client satisfaction. * Managed high-stress peak demands while maintaining professionalism and immediate solutions. SKILLS Leadership | Problem-Solving | Persuasion & Communication Bilingual English/Spanish in Dynamic Environments | High-Speed Typing (120 WPM, 100% Accuracy – Certified) Software Proficiency | Account Management | Sales & Negotiation | Customer Service Data Entry & Accuracy | Digital Marketing | Technical Troubleshooting