Lauritta Umeodinka

Elevating Customer Experiences Transforming customer interactions into lasting relationships 5 years of experience in diverse industries Expert in complex issue resolution Proven track record of increasing satisfaction rates Skilled in leveraging technology for efficient support Let's turn your customer support into a powerful business asset. Ready to elevate your customer experience? I am, Lauritta Umeodinka Customer Support Specialist/ CSR Let's connect! 01: My Top Customer Service Skills Multi-Channel Support Expertise Proficient in phone, live chat, and email support Adapt communication style to suit each channel Ensure consistent, high-quality support across all platforms 02: L1 Technical Support Proficiency 03: Empathetic Active Listening Skilled in diagnosing and resolving common technical issues Ability to explain complex technical concepts in simple terms Efficient in remote desktop software applications for support Practice attentive listening to fully understand customer needs Demonstrate empathy and patience in all interactions Pay close attention to details to provide accurate, tailored solutions SAMPLES OF PROJECTS I LOVED WORKING ON AND THE CRM TOOLS I AM VERY FAMILIAR WITH Responding to a customer’s concern via email on HubSpot Creating Snippets to reduce response time on HubSpot SAMPLES OF PROJECTS I LOVED WORKING ON AND THE CRM TOOLS I AM VERY FAMILIAR WITH My Helpdesk: Shows ticket categories (HubSpot) Consultations Creating a ticket on HubSpot SAMPLES OF PROJECTS I LOVED WORKING ON AND THE CRM TOOLS I AM VERY FAMILIAR WITH Closing a ticket and enquiring customer’s satisafaction rate on Intercom Creating a Knowledge Base Article on Intercom SAMPLES OF PROJECTS I LOVED WORKING ON AND THE CRM TOOLS I AM VERY FAMILIAR WITH Creating a new ticket on Freshdesk Creating a new contact on Freshdesk AUTOMATION EXPERT Created a workflow/chatflow on Hubspot Creating a workflow on Intercom EXCELLENT AT CUSTOMER ONBOARDING CLIENTS’ TESTIMONIAL B.C UMEH AND SONS GROUPS DIGITAL TOOLS TECHNOLOGY Digital Witch Support Community "Lauritta's customer "Lauritta increased sales by "Lauritta reduced response support skills are 25% and achieved a 98% times by 20% and maintained exceptional. Her empathy customer retention rate. Her a 95% customer satisfaction and problem-solving leadership transformed our rate. Her empathy and abilities consistently customer support." problem-solving skills are delight clients. Highly outstanding." recommended." MR. BENARD C. UMEH MR. COLLINS METTU MS. EKWUTOSI C. OKEH Contact Me HubSpot Intercom ClickUp Trello Below is a list (not limited to) of tools I have worked with as a Customer Service Representative: Freshdesk Zendesk Zoho; Desk CRM Google WS Team Viewer Anydesk Elevate Your Customer Experience - drop me an Upwork message and let's create some five-star reviews together!