Lauritta Umeodinka

As an experienced Executive Assistant and Customer Support Specialist with about 5 years of experience, I bring a unique blend of skills to help businesses operate smoothly and engage effectively with clients. My experience spans customer service, CRM setup and management, automation, L1 Technical Support, and general virtual assistance—making me adaptable to a wide range of business needs.

In customer support, I focus on creating exceptional customer experiences. I’m skilled at handling inquiries with professionalism and empathy. With tools like HubSpot, Zohodesk, Zendesk, Freshdesk, Pipedrive, GoHighLevel, Tidio, and Intercom, I streamline customer interactions, create knowledge base articles, and optimize response times using snippets and FAQs. My focus is on ensuring each client feels valued, heard, and supported, which fosters positive customer relationships.

In addition to my customer service work, I am a capable Executive Assistant with experience in managing schedules, coordinating meetings, preparing reports, and organizing tasks to support business leaders. Whether handling complex travel itineraries, creating detailed project roadmaps, or managing projects and collaborating with teams using ClickUp, Monday.com, Asana, Nifty, and Trello, I approach each task with a high level of organization and a commitment to excellence.

My technical skills extend to CRM setup, L1 Technical Support, and workflow automation. I specialize in configuring and managing CRMs like HubSpot, ClickUp, Pipedrive, and so many others helping teams/companies to automate repetitive tasks, streamline workflows, and enhance productivity. Recently, I even set up a chatbot using Pipedrive from scratch, ensuring quick and accurate responses to common queries and enhancing the customer journey. My goal is to design systems that allow businesses to focus on growth rather than routine tasks.

Finally, I built my own professional website using Google Sites, showcasing my services and expanding my technical know-how. This project has equipped me with additional insights into creating user-friendly and organized digital spaces.

Overall, I’m committed to supporting clients in various capacities—from customer support to executive assistance, automation, and beyond. My approach is grounded in adaptability, professionalism, and a genuine drive to help clients achieve their goals efficiently and effectively.