Laurie Gibbs- | - | 25921 | WWW: Bold Profile |
Summary
Client services professional with extensive experience in direct customer engagement. Expertise in product knowledge, service delivery, and market trends. Proven track record of achieving results while upholding ethical standards and fostering customer trust.
Skills
Certified in 10-key
AR/AP
Administrative support specialist
Data transcription
Document processing
Verifying data accuracy
Time management
Bookkeeping
Advanced MS office suite
Spreadsheet management
Problem-solving
Order processing
Typing accuracy
Multi-line phone proficiency
Microsoft Word
Data entry
Numerical data entry
Invoice processing
QuickBooks proficient
Account updating
Complaint resolution
Multitasking and organization
Quality assurance controls
Dispute resolution
Research
Spreadsheets
Empathy and patience
Microsoft outlook
Client relations
Relationship building
Creative problem solving
Tactful and diplomatic
Typing proficiency
Active listening
Experience
Warehouse Associate - Problem Solve|Amazon.com Services LLC - Norcross, USA|03/2022 - Current
Trained and operated within the Problem Solve area to enhance efficiency.
Addressed and resolved issues related to approximately 250 products per shift, ensuring operational continuity.
Stowed items in robots systematically for pickers to efficiently retrieve for packers.
Organized packages in the dispatch area for drivers, streamlining the delivery process.
Owner|Gibbs Renovations - Marietta, GA|03/2020 - 03/2022
Worked with Apartment Complex Manaagers to renovate apartments whenever tenants moved out.
Ordered all materials for the job.
Did all of the tear down and out process preparing the apartment for renovation.
Hired painters, ordered countertops, doors, flooring and arranged for all to be installed.
Worked on a 2 week timeline for completion.
Did all of the administrative duties for the compnay. Payroll, invoicing, order entry. project planning.
Customer Service Representative|Cotton States Insurance Company - Atlanta, USA|01/2000 - 07/2005
Managed 150 to 200 incoming calls from agents and insured clients daily, demonstrating exceptional communication skills.
Resolved customer complaints with empathy, significantly enhancing client loyalty.
Supported policy services, accounts receivables, and underwriting, contributing to overall operational effectiveness.
Collaborated on a team that developed software solutions for policy checks, improving process efficiency.
Quality Controller|Superior Insurance Company - Atlanta, USA|01/1998 - 12/1999
Authored the training manual for the Data Entry Department, enhancing employee onboarding.
Evaluated and graded the daily performance of Underwriters and Data Entry personnel to ensure adherence to quality standards.
Owner, General Manager|Talman Office Supplies - Waynesville, USA|01/1987 - 12/1989
Oversaw daily operations, ensuring completion of tasks by team members and promoting accountability.
Managed inventory, collections, and a team of 25 employees, optimizing staffing resources.
Administered financial operations including budgeting and tax preparation, maintaining fiscal health of the business.
Education and Training
Kennesaw State University | Kennesaw, GA
Some College (No Degree): Business Administration And Management
#HRJ#e111de51-e8d2-4dd8-b37c-4b01a630c7b6#
