Laurice Emari Maambong
PERSONAL PROFILE
I am a self-motivated call center professional with solid
inbound and outbound experience in high volume call
center environment. Has exceptional mix organizational
skills and experiences, combined with my ability to work
well under pressure seeking a full-time position ans
stable job where I can apply my knowledge for
continuous improvement.
CONTACT DETAILS
EMPLOYMENT HISTORY
Appointment Setter
Farmers insurance (September-November
2018)
(Part Time)
Work for existing leads and develop new leads, schedule
appointments, identify customer needs, and market
appropriate products and services.
Operations Coordinator
Mobile:--Sangi Tubigagmanok Asturias Cebu Phils, 6042
ameliamaambong
SKILLS AND ABILITIES
IT Service Provider (June-November 2018)
-- Coordinating with international clients
--Coordinating with international suppliers, vendors,
engineers
-- Project/Task/Activity planning
-- Tracking progress of the ongoing projects
-- Keeping clients updated for their projects and other queries
- Loyal and Discreet(maintain confidentiality)
- Extrovert
- Strong communication and interpersonal skills
- Fast learner
- Team player
- Hard working
- Motivated and dedicated
TOOLS
Executive Assistant
Virtualance (February-May 2018
Answering phones, screening applicants, making travel
arrangements, preparing reports, filing and organizing
documents, managing social media accounts.
Back Office Admin
Kuehne Nagel (October-February 2018
Quickbooks
Trello
Canva
Asana
Slack
Convos
Ring Central
Vanilla Soft
Siebel
Google Spread Sheet
Google Calendar
Google Drive
Excel
EDUCATION
Immaculate Hart of Mary College-
BS Psychology
(UNDERGRAD)
-
Sta. Lucia National High School
Graduated Class of 2010
Updating ticket's status of the package/parcel
monitoring ETD/ETA and ATD/ATA
Billing Consultant
Telstra Dec 2016- Nov 2017
Answering bill inquiry, handling disputes, bill
adjustment, customer retention,
Technical Support Sept 2015-Dec 2016
Intuit Quickbooks
Helping customer's issue with their software,
providing step by step resolution, basic
troubleshooting,
teach new customers how to create invoice,
add new employees. and basic liability
adjustment
