Lauretta Zowam

LAURETTA UKOHA-ZOWAM Executive Assistant & Operations Specialist Lagos, Nigeria •- PROFESSIONAL SUMMARY Results-driven Executive Assistant with demonstrated experience supporting C-suite leaders and fast-growing startups across multiple time zones. Proven track record in calendar management, inbox optimization, CRM administration, and cross-functional coordination. Combines meticulous attention to detail with a proactive mindset to keep executives focused, operations running smoothly, and stakeholders satisfied. Adept at handling confidential information with discretion, managing competing priorities, and delivering measurable results in high-pressure environments. CORE COMPETENCIES Executive Support & C-Suite Administration • Calendar & Schedule Management • Inbox & Communication Management CRM Administration (HubSpot, Freshdesk, Zendesk) • Travel Coordination • Meeting Coordination & Minutes Confidential Information Handling • Stakeholder Management • Cross-Functional Workflow Coordination Process Optimization • Documentation & Reporting • Executive Dashboard Management • Virtual Executive Assistance TECHNICAL SKILLS CRM & Support Platforms: HubSpot, Freshdesk, Zendesk Productivity & Project Management: Google Workspace (Gmail, Calendar, Drive, Docs, Sheets), Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), Slack, Trello, ClickUp, Monday.com, Zoom, Notion Communication & Admin: Executive Correspondence, Meeting Minutes & Agendas, Stakeholder Reporting, Email Management, Travel Logistics PROFESSIONAL EXPERIENCE Executive Operations & Administrative Assistant Cosmotah | Canada (Remote) | January 2026 – Present • Deliver high-level executive support to senior leadership, managing complex calendars across multiple time zones and eliminating scheduling conflicts, resulting in a 30% improvement in meeting efficiency. • Oversee executive inbox management, triaging and prioritizing hundreds of weekly communications to ensure timely responses and zero missed critical correspondence. • Maintain and update CRM systems (HubSpot) for 200+ client records, ensuring 99% data accuracy and generating weekly executive dashboards to support strategic decision-making. • Coordinate cross-functional workflows, aligning priorities between departments and tracking 50+ concurrent action items to ensure on-time delivery. • Draft, proofread, and distribute executive communications, board reports, meeting minutes, and confidential business documents with full discretion. • Streamline administrative processes by implementing standardized templates and workflow documentation, reducing onboarding time for new processes by 40%. Executive Support & Client Services Assistant VinLaura | Remote | December 2025 – February 2026 • Provided comprehensive administrative and executive support to leadership teams, coordinating schedules, communications, and operational workflows. • Resolved 90% of client inquiries within 24 hours via phone, email, and CRM platforms, consistently achieving a 95% client satisfaction rating. • Managed vendor and client relationships through proactive communication and service excellence, increasing client preference and retention from 30% to 60% over two months. • Coordinated end-to-end service delivery processes, tracking milestones and ensuring all deliverables met quality and deadline standards. • Prepared detailed reports and performance summaries for leadership, enabling data-driven operational decisions. Executive Operations Support Specialist Pitch and Putt | Barcelona, Spain (Remote) | January 2026 – Present • Provided dedicated executive operations support and administrative coordination for business leadership in a fast-paced international environment. • Managed executive scheduling, travel coordination, and logistics across multiple time zones, ensuring seamless daily operations. • Produced structured documentation, meeting agendas, and operational reports to support leadership planning and execution. • Facilitated cross-departmental coordination by acting as liaison between leadership and internal teams, improving communication flow and project visibility. • Supported operational planning cycles by tracking KPIs and delivering timely progress updates to senior stakeholders. EDUCATION Bachelor of Science – Linguistics and Communication Studies Abia State University, Uturu, Abia State, Nigeria | 2012 CERTIFICATIONS & PROFESSIONAL DEVELOPMENT • IT Skills and Digital Support Certification | 2025 • Google Workspace Administration – Google (In Progress / Completed) • HubSpot CRM Certification – HubSpot Academy (Recommended addition) • Executive Assistant Professional Training – Coursera / LinkedIn Learning KEY ACHIEVEMENTS • Reduced scheduling conflicts by 30% through systematic calendar management and proactive coordination across multiple time zones. • Achieved 95% client satisfaction rate by resolving 90% of inquiries within a 24-hour turnaround. • Doubled client retention and preference rates from 30% to 60% within a two-month period at VinLaura. • Maintained 99% CRM data accuracy across 200+ active client records, improving executive reporting reliability. • Cut administrative process onboarding time by 40% through workflow standardization and documentation at Cosmotah.