Laurentiu Sargan--
Summary
Dynamic person, who utilizes creativity, leadership and teamwork to design and execute solutions
that create value;
Effective communicator with ability to develop and implement projects that convey value for all
parties
involved in the process; challenged by new experiences that can improve my personal and
professional skills & abilities;
Experience
Support Engineer L2 L3 at Ropardo - Software Engineering
September 2016 – March 2017 (7 months)
IBM Project (Locall Apps, Treasury, Scanning, Billing)
- Customer service orientation
- Remote Infrastructure support delivery
- Perform problem cause analysis
- Resolve routine customer problem
- Browser Support - Internet Explorer, Firefox, etc.
- Communication Skills to be able to effectively communicate with customers over Phone / email /
Same Time
- Windows 2000/NT/XP/Vista/7/10 configuration options and troubleshooting
- Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves,
updated
client website and VRU
- Assist in End to End Problem, Change and Incident Management.
- Make sure all client tickets are resolved in agreed timelines with extreme service in delivering
- Working with Server 2008, 2008 R2, 2012, SQL 2008 R2, and SQL 2012, EMS.
- Windows services (Management Services)
- Complex task scheduler
- Independently analyzing, solving, and correcting issues in real time, providing problem resolution
end-end
- Monitoring FTP and fixing FTP situation
- Ability to multi-task, prioritize and work under pressure
- Analysis, diagnosis and neutralization of problem in the ERP system
Remote Support Engineer L3 at Twitter Counter
May 2016 - October 2016 (6 months)
Twitter Counter is the most popular provider of Twitter user statistics and a leading service for
Twitter Analytics.
- Remote Work
- Bug Fixing in database
- Debugging PHP
- MySQL
Support Engineer L2, L3 at Gama IT
July 2014 - August 2016 (2 years and 2 months)
Gama IT is the owner of an integrated software solution designed to manage the complete medical
activities in health specialized institutions.
- Level 3 support
- Application testing
- Working with Server 2008, 2008 R2, 2012, SQL 2008 R2, and SQL 2012, EMS.
- Debugging .NET
- Bug fixing
- Creating Reports and writing SQL procedures
- Interfacing between customer and company in the process of analysis, implementation and post
implementation
- Creating SQL server maintenance backup plan
- Finding optimal solutions for customer
- Windows services (Management Services)
- Complex task scheduler
- Independently analyzing, solving, and correcting issues in real time, providing problem resolution
end-toend
- Provide 24x7 support for critical production systems.
- Assisting developers with complex query tuning and schema refinement
- Performing scheduled maintenance and support release deployment activities after hours.
- End user training – where applicable
Retention and Loyalty Specialist at Computer Generated Solutions
June 2012 - April 2014 (2 years)
Being on retention and loyalty department I had the responsibility to retain as many customers who
wanted to
close the Orange package, requiring a very hard job convincing the client
Languages
Romanian (native)
English (professional)
Skills & Expertise
SQL
SQL Server Management Studio
Microsoft SQL Server
Windows Remote Desktop
MySQL
Customer Support
SQL Tuning
Digital Certificates
Training
Debugging
FTP
Windows Server
Remote Desktop
Remote User Support
Education
Gheorghe Lazar High School of Avrig
Bachelor's degree, Mathematic Informatics, 2006 - 2009
Interests
Technology, computers, socializing, cycling, skiing, music, movies, traveling.
