Laurentiu Sarbu
Date of birth:-
Marital status: Not Married
Address: Str. Stadionului, ap.11, Buzau, Romania
Phone number: -
Email address:-Summary
Communicative and easygoing person, with constant willingness in
improving my skills and the ability to focus on the task at hand. Team
player, great listener, loving to work with efficient and open minded
people
Experience
Company
2016 (September)– Present day – Working on developing mobile apps
and games, with a focus on iOS powered devices.
- International Business Machines (IBM)- IDC-Brno
Company
Responsibilities
Change Management
As a Change Manager I am primarily responsible for the overall quality
of the Change Management process, being the main coordinator within
this process and the focal point regarding changes for both the customer
and the IT organization.
Main responsibilities include:
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Accepts, prioritizes, and categorizes Change Requests created
based on the ITIL practices
Rejects outright any change request that is completely out of
scope or out of policy for Change Management
Chairs the Change Advisory Board (CAB) and Emergency
Change Advisory Board (ECAB) meetings
Ensures that all preparations have been made for a CAB
meeting, including creating of agenda, circulation of change
requests to be considered, and inviting of participants
Has the ability to review all planned changes
Obtains authorization for submitted change requests from
the Change Authority.
Ensures post review of exception changes to evaluate if the
change addressed a real or a perceived exception condition
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Utilizes the Change Management reporting system to monitor
and track changes
Negotiates end-user down time for change implementation
Creates consolidated change schedule and resolves any
scheduling conflicts
Identifies change requests that have not been acted upon in a
timely manner and takes appropriate action
Ensures that changes are communicated in a timely and
adequate manner
Create and distribute Change Management reports
Reviews all implemented changes to ensure that they have been
carried out
Closes change requests
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SPMS 2 Level Support- Mobility & Workplace Platform Management
The main task as an SPMS (Software Problem Management Solutions)
Admin is to distribute software packages and updates to end user's
computers. A more detailed overview of my daily tasks include the
following:
! Performing Software distribution tasks (starting distributions, reporting
distributions, troubleshooting failed endpoints etc...)
! Windows patch updating and OS deployments using Active Directory for
a large number of customer servers, with additional standby and
immediate rollback to previous version preparation, if necessary
! Software package deployment and updating of applications using the
channel distribution via Marimba Client and Server Management from
BMC
! Reporting of appropriate Tool environment status and managing it with
cooperation of appropriate teams
! Process Change and Problem tickets, with a focus on AD Print
Management
! Creating, maintaining, maintaining and successfully closing changes
related to client’s distribution scheduled requests
! Ensure all requests are processed in-line with countries SLA's
commitments
! Escalate any issues as soon as they arise to the appropriate contact
! Actively participate in knowledge share with other analysts
! Proactively alert TL of any tickets/requests waiting
! Increase technical and process knowledge in line with demands relevant
to role
! Develop a basic understanding of the technical tasks carried out by the
team and the terminology used in order to efficiently perform role
! Identify knowledge management gaps and drive closure
! Reporting, starting new pushes, change management
! Troubleshooting endpoints, downloading and examining logs
! Maintaining failures tabs, Creating change tickets in Maximo
! Proactively finding place for development in team scope (macros,
scripts, inventory, failures - examining logs, communication)
! Installing and maintaining virtual machines (KVMs) for accounting
purposes for the customer. Acquired experience using other virtual
environments such as VMware and Virtualbox
Company
Responsibilities
Company
2011 – 2012
Home Business
Started a home based businesses alongside my brother, trading
Currencies on the international capital markets.
Took some time off to develop my communication skills and my
managerial abilities, by developing relationships with other traders and
building trading systems to use on trading on the international financial
markets.
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International Business Machines (IBM)- IDC-Brno
IBM is among the biggest IT companies in the world. The Brno branch
focuses more on the client services part of its activities.
Responsibilities
Achievements
Company
Responsibilities
Achievements
Courses &
trainings
Nordic Health Check Coordinator
! As a Health Check Coordinator my task was to prepare the proper
documentation, investigating the results of periodically HC's done one
IBM customers' servers, contacting the technical support team (SSO) and
coordinating the further activities until the eventual deviations or issues on
the servers were corrected
! Maintained and improved the good relationships developed
with the main clients
! Successfully trained newcomers in the team and prepared them
for taking over their new tasks in a proper manner and as soon
as possible
! Received very good feedback from our clients' representatives for
the good work and for easing the solving process on their side
! Liaised with the implementation team in Sweden- International Business Machines (IBM)- IDC-Brno
IBM is among the biggest IT companies in the world. The Brno branch
focuses more on the client services part of its activities.
IT Specialist UAR-Michelin Team
Solving problem tickets (server issues) received via DB Request
Working on different platforms like VAX and TPX machines, ADNW
(Novell), Citrix, Lotus Notes and Windows
! Maintained the standard SLA (Service-Level Agreement) and kept a
good relationship with our customer's representatives
! Collaborated with the CNH Project Team for Italy as a Change
Management Coordinator, before taking over the new tasks as a Nordic
Health Check Coordinator
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AG-SSO-TIM Labor Claiming Standards
Delivery Excellence Awareness
ITD- IT and Business Process Delivery Commercial Data Privacy
Introduction
! US Export Regulations and IBM's Global Delivery Operations
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Company
Responsibilities
- SC Corsar Group SRL (www.cel.ro)
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www.cel.ro is the 2 largest website in Romania with its main activity
being eCommerce, growing from 4 employees initially to over 50 in 2
years and becoming responsible for a third of online electronics sales in
the country.
Sales Manager
As a Sales Manager I helped improving the quality of our Sales
Department, working close hand with the site's creator and owner.
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! Soon took over a 2 responsibility as a Storage Room coordinator,
responsible for the shipment and delivery of the products to the customers
in a professional, fast and safe environment
! Developed a better storage system and improved the company's
delivery line
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Maintained a professional and friendly relationship with our clients,
collaborators and also with fellow coworkers
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Achievements
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Helped in expanding the company's territorial sales by 150% in one year
Company
- SC STAR Storage SRL
STAR Storage is a leader on the Romanian Data Storage field. Its
main activities include data bases operations, server data storage and
typography.
Responsibilities
PC Operator
Achievements
As a PC Operator, my main task was to carefully analyze official
documents and input the data contained in them on a structured data
base, helping develop an electronic data base for certain Romanian
administrative departments.
! Helped in improving the daily quota of data entered by our department
and maintained a high level of work quality for the whole period of
collaboration collaborators and also with fellow coworkers
Education
- Colegiul National 'Mihai Eminescu' Buzau, Romania
! Information Science and Mathematics Degree-
Civil Engineering studies at the Construction Engineering
University of Bucharest-
Journalism studies at the Journalism Faculty from Hyperion
University Bucharest
Technical Skills
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Easily understanding and adapting to any new computer software
and technology
! Eager to find a solution to any problem and won’t stop until I find a way,
believing any problem has a solution
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Immense satisfaction in finding new ways of doing things, discovering
new technologies and using them to simplify my life, especially at work
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Good knowledge of computer hardware and different software
environments such as iOS, OSX, PC etc.
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Interests
Foreign
Languages Skills
High proficiency in typing (over 50wpm)
Running, cycling, electronic music, movies, games and apps, computers
and software.
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English: Fluent
French: Intermediary
Spanish: Beginner
Italian: Beginner
