Laurence Salvador

I have more than 8 years experience as a customer service representative. I have impeccable written and oral communication skills. I have a pleasant phone voice and a positive demeanor establishing a good rapport with customers. I have the ability to convert an upset customer into a happy customer by using empathy, understanding and strong problem solving skills. I multi-task well while paying strong attention to detail. I handled sales and customer service for a Telecom companies, Credit Cards, Cable TV Providers and E-commerce businesses over the years. I joined the BPO (Business Processing Outsource) industry and handle various accounts involving customer services and sales, dispatching and assistance, either through live chat,email or telephone. Having been a Team Leader and an Assistant Call Center Manager I have been responsible for developing a team to be able to deliver the required services that is expected by the Clients and at the same time identify challenges and develop ways in which to continually improve overall performance. I assist customers via phone, email and live chat for any questions, concerns or issues they might have. I have above average computer skills, specifically in Windows and Microsoft Office. I also have experience in:

• Email Customer Support: Zendesk, Freshdesk, Helpscout, Zoho, Reply Manager
• Chat Support: Olark, Livezilla, Freshdesk, Zopim, Clickdesk, Livechat and others
• Managing Social Media platforms: Pinterest, Facebook, Instagram, Polyvore
• Lead Generation: Pitchbox
• T-shirt launching via Teespring and other shirt platforms
• Managing Wordpress Content, Shopify, Business Catalyst, Magento, Trello, Asana, Basecamp, Hootsuite, Sprout Social and similar software.
• Shipping: Shipstation 

I am hardworking, committed and honest in my working. The ability that gives me competitive advantage is my time management that is to say completion of work within the agreed time without sacrificing the quality of work. I have been trained for personality development, customer relations services and leadership skills, I am driven, confident, pro active, trainable and eager to learn. Also, my knowledge and effort plus your support could make a significant contribution to the continued success of your business.