Laurence Roice L. Lobo

LAURENCE ROICE L.LOBO Customer Service Associate A dedicated Customer Service Associate with seven years of experience in providing excellent customer service through active listening and problem-solving. With deep knowledge of how to best assist all types of clients in the most challenging situations, whether face to face, over the phone, or by e-mail. Very well organized with the ability to be productive, dependable, and multitask when necessary. A team player, capable of assuming a variety of responsibilities. PROFESSIONAL SKILL Supply Chain Management Sales Planning Project Management Operation Retail Problem Solving PERSONAL SKILL Active Listening Skill Improving Customer Experience Time Management Organized Team Leader Fast Learner Positive Attitude CONTACT --Las Villas De Sto Niño, Meycauayan City Bulacan, Philippines WORK EXPERIENCE Customer Service Supervisor LBC Express IInc. April 2018- Present Responsible for company logistics by managing inventory, storage, and transportation Ensured logistics coordination through the safe and timely pick-up of delivery and international shipments Assisted with logistics management by handling order shipment and answering customer queries Team Lead -Client Services LandMark Corporation June 2016 -march 2018 Processed on average 50+ transactions daily in a timely manner Achieved sales targets above 10-20% through professional customer service, passion for selling and strong presentation skills. EDUCATION- Information Technology - (IT) Shrine of Our Lady Of Grace Parish, Vocational Training School. Inc