LAURENCE
MIKE SANTOS
E: laurencemikesantos@gmail.
com
PROFILE
A former BPO employee with three years of work experience providing quality
customer service to our valued clients and customers.
Providing customer satisfaction and always finding ways to improve my
service.
P:-
L: https://www.linkedin.com/in/
lmsantos15/
A: Camiling, 2306, Philippines
Nationality:
Filipino
Place of Birth:
Antipolo City, Rizal
Date of Birth:
12/15/1993
EXPERIENCE
Telemarketer | International Branding Development, Clark Freeport Zone
Nov 2017 - Jun 2018
Account Manager and client support.
Assisting clients and giving them basic knowledge on how to start trading in
the Stock Market.
Customer Service Representative | Sutherland Global Services, Clark
Freeport Zone
Jun 2018 - Jan 2020
Providing quality customer support and basic troubleshooting steps to our
SKILLS
Microsoft Office Tools
Amazon Arbitrage
Amazon customers.
Trained in basic troubleshooting skills for:
Amazon Fire Tablet, Amazon Fire TV, Amazon Prime Video.
Customer Service Representative | Support Ninja INC., Clark Freeport Zone
Aug 2020 - Jan 2022
Facebook Ads
Customer support for the United States health care providers.
We provide assistance in obtaining sample medications.
Canva
Trained to take inbound, outbound, email, and chat support.
Data Entry
EDUCATION
Lead Generation
Bachelor of Secondary Education (BSED) major in English | Camiling
Colleges, Camiling, Tarlac
Outbound Sales
Jun 2017 - Jun 2023
Currently studying while working full-time.
LANGUAGES
English
Certificate of Computer Hardware and Technology | Tarlac Agricultural
University, Camiling, Tarlac
Jun 2016 - Oct 2017
Undergraduate
Filipino
REFERENCES
INTERESTS
LTC Rommel A. Jimenez
Edmond Garcia
-
Cryptocurrency, Writing,
Philippine Air Force
International Branding
Development
Reading, Travel, and Science
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CERTIFICATES
American Council on the Teaching of Foreign Languages
ID number:
PNM012
Advanced - English
