Laurence Delacruz

LAUrence Delacruz 62 Beverly Hills Street, Bonuan Gueset, Dagupan City Cell: --I have been working as a Customer Service Representative and Virtual Administrative Assistant for the past 8 years and with that 8 years. I gained skills and knowledge that can benefit your business. I'm well trained for an Administrative assistant post and I’m highly skilled in the fields of Customer service, account specialist and technical support. I'm confident in my skills and I believe I can help your business grow. Experience December 2010 – October 2013 NCO Philippines Clark Inc. Customer service representative Here I worked as a customer service representative for T-mobile,USA. I was given the chance to be skilled and trained to be an Account Specialist, Billing Specialist, Sales Specialist, Technical support and Customer Service specialist December 2013 to March 2014 Sutherland Global Services Customer support and moderator Here I worked for Amazon.com as a customer support and moderator for Amazon.com April 2014 – May 2014 Convergys Technical care specialist (Training period only) October 2014 – November 2016 Farmout Central Intouch Inc. HR/recruitment representative and customer support Here I worked for Integrity Staffing Solutions where we cater applicant for Amazon.com warehouse and also take care of their needs after their application. October 2017 to December 2018 Ezienet Virtual Staffing Solutions Administrative Virtual Assistant Here I worked for Real state agents, brokers and investors where I do cold callings, email management, data entry and property researching also CRM. I use tools such as podio, call rail, mojo dialer, skype,  MLS and google products that are useful for me and my job. Education April 2017 hichschool, Bonuan boquig national highschool During high school I am a part of the Student Government Council and also a very active student. Skills Excellent Communication Skills and interpersonal skills. Capable of using Microsoft Office Suite, Microsoft Excel, Basic Administrative task Basic Troubleshooting Skills and Capable in learning and adapting to new tasks.