Laurence Camunias

Lance is a computer science graduate and spent the first years of his professional career in web development, technical support and data entry, who ended up building a career in Workforce Management.

He is a seasoned WFM Professional with 13 years of expertise in Forecasting, Capacity Planning, Scheduling, Reporting, and Data Analytics. He has extensive experience in Avaya, Aspect, Genesys, Blue Pumpkin, Total View, and Nice IEX platforms, and everyone's basic WFM tool, Microsoft Excel.

He has handled 15 accounts with an average of 600+ FTE. Some of his notable WFM projects include:

• Design, creation, and generation of Performance Reports on all relevant Key Performance Indicators for every client

• Generated optimised schedules for 4 simultaneous North American projects (600+ FTE) with a resulting forecast to schedule ratio of 98%

• Created WFM templates that reduced manual workload by 25%

As important as all the technical expertise, Lance communicates and collaborates effectively with remote and offshore colleagues and/or clients. He will be there to provide you recommendations and scenarios that would all improve the work that you have outsourced.

He is also a Certified Data Encoder and a Graphic Design Enthusiast. He has experiences in Data Entry and Graphic Designing such us Brand and Logo creation. with the tools in Adobe Photoshop, Illustrator and Lightroom.

Lastly, he's a stickler on punctuality and has never missed a deadline.