Lauren Penney

LAUREN PENNEY Boston, MA 02135 SUMMARY Highly motivated professional with experience in non-profit development, customer care, and content creation. A goaloriented individual with a high level of tech-savviness and strong interpersonal skills. Enthusiasm and passion for producing original concepts to promote creatives and organizations. PROFESSIONAL EXPERIENCE GymIt • Member Services Representative - Brookline, MA • • • May 2018 – Present Articulate knowledge of GymIt programs, products, services, policies and procedures Consistently look for opportunities to gain new members and elevate service levels Promotional marketing of GymIt to align with the needs and goals of prospective members Freelance • Collage Artist – Boston, MA • • • August 2015 – Present Create lyrically inspired surreal collage art Partner with bands to produce album covers published on streaming platforms Promote bands and musicians via collage art Instagram account Youth Enrichment Services • Program Coordinator - Boston, MA • • • • September 2015 – September 2017 Coordinated workshops and activities through outreach, registration, and logistics Managed seasonal budget and on-boarding of volunteers Provided customer service to youth and families registering for programs year-round Administration assistance, data intake, and follow-up of all participants and families MotherWoman • Public Health Communications Intern - Hadley, MA • • • UMass Annual Fund • Account Executive - Amherst, MA • • • September 2014 – May 2015 Developed and wrote influential weekly content posts for Facebook, Twitter, and LinkedIn Wrote, proofread, and formatted community newsletters, brochures, and reports Created and edited marketing materials for events and programs September 2012 – September 2014 Provided phone support for the Annual fund at The University of Massachusetts Amherst Built rapport with alumni, parents of current students and professors Identified potential donors with goal of receiving a donation towards the Annual Fund EDUCATION University of Massachusetts Amherst • Undergraduate Studies September 2011 - May 2015 Bachelor of Science, Major in Public Health, Minor in Psychology TECHNICAL SKILLS • • • • Microsoft Office Adobe Creative Cloud G Suite Salesforce • • • • Administration Internet Research Data Entry Email Handling • • • • Content Development Social Media Communications Account Management Client Relations